Pier 5 Hotel Baltimore

Nice place to stay. Clean and comfy. Elevator had an issue. Think it was more of an issue for staff than guests — staff member had to “call” elevator for guests and select floor guests for some strange reason were unable to do so. Other than that a wonderful place to stay!!

Clean, great staff, parking is easy, and the room was wonderful. Just which they had a gym of sorts.

I will never stay there again. The front desk people rented me a room with bedbugs and I am not sure why they still are open. Please assist with a refund.

When I booked my 2 rooms 220 and 221 July 2nd to the 5th I was told they charge a $200 insedent fee i paid for the parking when I arrived for those 4 days then when it came time for me to get my money back I was told it takes 7 to ten days to get a refund....I'm still waiting..I tried to reach out to there management company you can't speak to a live person just a voice mail...I will never ever come to this hotel again after the money I spent over $2000 ....never ever again then on top of all that if you dont have a suite on the 3rd floor you dont have a microwave in your room you have to take your food to the front desk and ask them to heat your food ....I dont no who owns this hotel but ownership needs to do much much better

Horrible stay Sheets & towels dirty , burned , dingy 2 hours before i can get in my room Bad smell in the room You would think at the inner harbor on the water would be beautiful DO NOT STAY HERE

I have mixed feelings about this place, which could be really great if the owners and management really cared and operated it well. The location is good and our room was large, clean and the bed was comfortable. On the other hand, the elevators did not operate property and the Internet connection was unreliable. There is considerable long term deferred maintenance of the facility: rotted wood, peeling paint, leaky faucets. Staff did their jobs with little enthusiasm or care. I felt that the owners do not want to spend money on having a nicer place or providing a better experience and that “ do the minimum” attitude carried through to the staff. I would stay elsewhere if visiting Baltimore again.

When checking in wasn’t given any information about the WiFi, parking or how the continental breakfast worked. Everytime you want to take an elevator it has to be called down to lobby. Room was huge but the carpet and furniture have seem better days. Furniture layout was lacking for the huge room. Electric outlets were no where near furniture so charging electronics were on the floor. We had great views of the Harbour. This property is pet friendly with just a 75. fee. They offered us dog treats, water and doggy bags. Continental breakfast was a let down for the charge that it was. They offer happy hour which is a nice surprise. Would stay again because of location and being pet friendly.

The elevator did not work for our entire stay of 3 nights. There were at least three occasions when there was no one at the front desk to let us on the elevator. I had to call the front desk to get someone to show up. On one occasion I had to call multiple times. Outlets in the room were loose & faulty. The chargers kept getting dislodged & devices would not charge. And the charging block got so hot, we were afraid it would start a fire. At least one cabinet door was falling off the hinges. So we were not able to use the storage. Towels were like sandpaper. No exaggeration. The towels literally scratched our faces. We did request new towels which were better. No hot water on our last day. We could not take showers. The last straw! Ant the hotel manager T. Jackson did not even have the decency to respond to my email.