Four Points by Sheraton Batam

Service from staff was great. Everyone encountered was friendly, responsive and helpful, whether it was room service, housekeeping or in the restaurant downstairs. Room cleanliness could be better. Saw mosquitoes and a lot of ants near where the fridge and kettle/cups are kept. Needed a good wipe with my own wet wipes before ants disappeared. Towels also looked in need of replacement. Light sleepers beware that there is a mosque nearby and room windows are not double-glazed so morning prayers could be heard clearly and woke me up on one morning. Spoke to front desk staff Billy upon checkout and he recommends a room away from both the mosque and a nearby nightclub for a quieter stay. Will take note for any return visit. Location is not too far from Harbour Bay Ferry Terminal and nearby malls by car.

It's a mere 10 mins car ride from harbour bay ferry terminal. We booked 2 rooms and requested for connecting room, the beds in twin room were huge cos they combined 2 super single beds. Service was pretty good 8/10 for me, though some junior staff were not so experienced or conversant in english but they tried their best. Told 1 service staff that we were short of 1 set of cutlery, he nodded and went into the kitchen, came out but resumed with his usual duties. I wasnt sure if he understood or he forgot about my request but i approached another staff who quickly attended to our request. We stayed for 2 nights and both breakfast menu were the same. There werent much choice at the breakfast table given it is a 4-star hotel. I stayed during the vesak day long holiday weekend and surprisingly it wasnt as crowded as i expected, in fact tables are readily available when i went at 9.30am. Pool is small and the kids complained of pool residue when they showered. Ordered grab food and they will call to ask if we would prefer self collection or have it delivered to the room. Water pressure was low and i took double the time to shower. If u are not fussy with the water pressure, it's quite a nice place to stay.

13/5 We reach hotel by 2pm and able to do an early check in the Hotel is well maintain and looks just having some partial interior renovation and room is so spacious and the hotel surprisingly you may choose smoking room and non smoking room during check in. this hotel outside view mayb is not as good as other brand new hotel facing nice sea view etc but but this hotel ambience really make me feel welcoming safe like a home with a great staff from a front desk reception, chef until a housekeeping a so polite. We requested a smooking room and surprisingly even a smoking room the room doesn’t have any weird smell i know because im not a smoker so i can differentiate 😅. The room is so spacious among other big brand hotels in batam and at town area that can i mention so worth the price and the hotel does provide some hotel which is gym, pool, spa and cafe like other hotel. whenever we keep on in and out the whoever stuff that saw us will politely greet us wherever we are. On the next day we went for breakfast located at 1st floor, that a 3 people st the front then one of them guide us to the table while walk to the table they explained to us where and the food located. On that morning the restaurant was not so crowded i guess due to low peak season or fall on weekday so everything went smoothly and calm untill we do for check out and whenever i go back to batam again I look forward to stay in sheraton with different room type thank you for having me on my short trip !

Shower was really bad pressure? Came twice to fix up . In the end after hours . Have to change Room . Very inconvenient.

Location was not near to the famous spot like Grand Batam Mall, need to call Grab to go everyway. Hotel staffs was super polite and friendly.