Regina Experimental Biarritz

We were extremely dissatisfied with the service and overall experience at this hotel. First, and most importantly: our child has a severe lactose allergy. We informed the hotel in advance, mentioned it again at check-in, and repeated it before every meal. Despite this, we were repeatedly served food and drinks containing lactose. The first time we managed to catch it in time, but unfortunately the second time we did not. Our child drank a sip of regular milk instead of almond milk, which we had specifically ordered, and had an allergic reaction. This is extremely dangerous for a child’s health and safety. It was frightening, ruined one of our vacation days, and left us feeling that the staff did not take the situation seriously enough. Thankfully, our child already knows the difference in taste and stopped immediately, but if it had been a younger child, the outcome could have been much worse. Second: at checkout we noticed that almost €200 worth of services we never ordered had been added to our bill. Fortunately, we carefully reviewed it and had the charges removed, but this was very disappointing and could easily have led to us overpaying a significant amount. Third: the room itself did not meet the standards of a five-star hotel. There were cracks in the walls, and the whitewash was peeling off. Overall, both the service and the rooms fell far short of what you would expect from a 5-star hotel. We did receive apologies for the mistakes, but given the seriousness of the issues, they felt rather formal. In a hotel of this category, one would expect a higher level of care and attention to guests’ well-being.

Such a gorgeous place with top notch service & staff. From the minute we arrived to the minute we left, we thoroughly enjoyed our 2 night stay at this grand, yet hip hotel. The Regina’s rich history is perfectly married with a cool contemporary vibe. And the view from our room was breathtaking! We were lucky to have a birthday dinner at Frenchie, which was delicious; & the restaurant staff were lovely.

What a wonderful experience! Room overlooking the coast and lighthouse; great staff; lovely ambience. We went off season and got lucky with the weather which is usually rainy in Feb. Instead sunshine and 70F/21C temps. Frenchie’s Restaurant was first rate - big servings + rich food. Centre of town a nice 20 min walk either on the main road or along the beaches. Biarritz is a great destination for romantic holidays, Basque culture and food, surfing, shopping and sunshine; all within walking distance of the hotel.

We stayed at the Regina Experimental hotel for a week in August -- wonderful experience! Amazing staff -- very attentive to details. Breakfast at the hotel each morning was outstanding. Spa experience was relaxing and delightful. Overall, great vibe!