Maqo Changsha

The location is excellent, with IFS right outside on the third floor. The hotel is new and the service is quite good. However, due to the traffic flow, getting a taxi in the morning can be a bit challenging. It might be better to walk to Jiefang Road for a taxi.

WARNING! WARNING! WARNING! I can't stress this enough!!! I checked into the Changsha Marco Hotel (Ctrip 5-diamond rated) on October 3rd. It's positioned as a luxury boutique hotel under Wharf Holdings, and the room rate during the National Day holiday was nearly 1,000 RMB per night. However, the hygiene and after-sales service were completely unworthy of a 5-diamond standard. The issue arose because I had booked two rooms for a total of four nights during the National Day holiday, costing 3,928 RMB. I discovered five light yellow stains on a towel – you read that right, five stains on the same towel, resembling *excrement*-yellow! It was around 6 PM on the second day. I immediately called the front desk to ask if the housekeeping manager or a hotel representative was available. To my utter disappointment, after waiting over ten minutes, a cleaning lady came in with a new towel and, without a word, tried to replace the *excrement*-yellow stained towel. Destroying evidence?? My brain just short-circuited. I called the front desk to get an explanation, and they send some nobody to fob off a guest? Is this how a high-end hotel operates? Okay, let's not blame the cleaning lady; she's just doing her job. I asked her to get someone in charge to handle it. After another ten-minute wait, the duty manager, who introduced himself as Mod, the front desk manager, arrived. He maintained a smile the entire time he was in the room, looked at the towel, and after my repeated questioning, he confirmed that there was indeed a hygiene issue with the hotel's towel. I then asked him what he was going to do about it. Mod offered two breakfast vouchers and an 80% discount on the room rate. I immediately rejected this offer. Is the service industry's bar that low now? Couldn't he see how angry I was? Not even a formal apology?! He kept asking, 'What do you want? What do you want??' At that moment, I was stumped too. I had *almost wiped myself with the *excrement*-yellow towel*, and he wouldn't stop pestering me. I told him to leave me alone; I had checked in at midnight, slept until the afternoon the next day, and was starving and eager to go out for food, and he was forcing me to state what I wanted. It's truly ridiculous. Afterward, I casually mentioned that their towels were so rough and looked like they'd been used for at least three years. He immediately retorted, 'We haven't even been open for three years!' Okay, I shut up. Later, I looked it up and found that the hotel opened in November 2023, so it was indeed 27 days shy of three years. I apologize for that, haha. However, as a Ctrip 5-diamond luxury boutique hotel, according to hygiene standards, guest room bath towels and hand towels must be changed for each new guest. If any stains are found, they should be replaced immediately. We'll never know how long this worn-out, *excrement*-yellow towel had been in use or how long it hadn't been changed. Perhaps everyone assumes that towels in high-end hotels are cleaner, so they use them for intimate areas? Later, I asked Mod to communicate with management and get back to me with a resolution. And then, the most classic scene unfolded. I swear! Of all the hotels I've stayed in, only Changsha Marco Hotel could bring me such 'joy'!!! While I was enjoying crayfish and Heytea at Fishermen's Wharf, the Assistant Front Desk Manager called. In summary, there was no formal apology. He asked if I had used the towel. Oh, I hadn't used it, so that's good, no physical harm done. He claimed that the *excrement*-yellow stains on the towel were rust marks from the hotel's dryer, and that offering two breakfast vouchers and an 80% discount was already their greatest sincerity. Do I lack two breakfasts?? Or do I lack that hundred-odd yuan from the 20% discount?? Does this mean I'm ungrateful for not accepting? From a hotel hygiene perspective, even if it was rust, is that my problem? Is this the service a 5-diamond hotel should provide? Am I supposed to pay over a thousand yuan for a room and get this kind of towel? If I were staying at a budget hotel, I wouldn't bother arguing with you. From beginning to end, there was no formal apology; instead, they repeatedly shifted the blame for the stains to the dryer, as if they had no fault or responsibility themselves? How pathetic. Is it so hard to admit a mistake? Is it so hard to apologize to a guest? Is money that easy to earn?? Furthermore, the second time Mod came in, he didn't even take a picture of the stains to compare, yet he was confident it was rust from the dryer. At least make your acting a bit more convincing! Generally, rust is brownish-yellow, a deeper color, which doesn't match the light yellow stains on the towel at all. And five stains on one towel? Did your dryer start smoking and rusting before your hotel had even been open for three years? All the managers act like mighty dragons. Whether 'one guest, one change' was implemented, I don't know. Whether the supervisor checked the rooms, I don't know. When I called the front desk to resolve the issue, I waited ten or twenty minutes, assuming they were extremely busy downstairs. But when I went down, I saw four front desk staff members each looking at their own computers. Honestly, I'm also an owner of a Hilton Garden Inn. My small establishment might not compare to your big brand hotel, but at least staying there doesn't make my heart ache.

Traveling to Changsha with my child during the National Day holiday, I chose MAC Hotel's connected room based on location, room type, and value for money. All three aspects were satisfactory, but the room had a strong smoke smell, and the cleanliness wasn't perfect before handover, which means it's still a bit far from a 5-star standard. A big plus is that breakfast is served until 2 PM. Although the variety wasn't extensive, the quality was good, and you could also order some individual dishes. For this price and quality, it's pretty decent. It's up to individual preference.

I was truly impressed by the overall design of Maqo, which perfectly blends modern aesthetics with elements of Hunan culture. Jeremy provided exceptional service, offering insightful recommendations for nearby food and attractions. His professionalism was outstanding, and such dedicated service truly deserves praise!

The location is superb, and the service is excellent, as expected from a five-star hotel. It's convenient for the subway, easy to hail a taxi, great for exploring nearby shops and restaurants, and perfect for buying souvenirs. I'll definitely stay here again next time I'm in Changsha.

I've stayed at Mako many times, and it's always my top choice in Changsha. The location is excellent, right above Wuyi IFS, making it super convenient for dining, entertainment, and shopping.

Stayed two nights at the Marco Hotel, and my sleep quality was excellent. The curtains blocked out light perfectly, and the air conditioning was gentle and quiet. Jeremy was proactive and provided warm service, arranging a very suitable room that made my stay hassle-free. I particularly loved that the hotel's high-quality breakfast was available until 2 PM – so convenient!

When I'm on business in Changsha, I usually stay at the Marco Hotel. The room designs are modern and well-laid out, and the bedding is very comfortable. It's located right above the IFS Mall, making it incredibly convenient for shopping and dining. My only minor complaint is that the breakfast selection is a bit limited.

Staying at the Changsha Maike Hotel again, the overall experience exceeded my expectations. The hotel's interior design is very tasteful, with clean lines that still feel welcoming. Both the public areas and the guest rooms are comfortable to be in. The service was also exceptional; Jeremy provided five-star service, responding promptly and with perfect professionalism – warm yet never intrusive. I'll definitely choose this hotel again next time I'm in Changsha.