Spark by Hilton Danbury near University

Booked this hotel over others because it had an indoor pool. When I arrived, I was told pool was not open and was being renovated. The front desk told me it was on their website, which was not. I attempted to cancel and they would not. When I drove around to go through my entrance, the door was broken and would not close allowing anyone to access the inside of the hotel. I had a 3 year old with me. I attempted to cancel again due to it being an unsecure facility, but the hotel would not accept my cancellation. The window inside the hotel was also broken. I attempted to cancel with the hotel and also attempted to cancel through trip.com both to no avail. All I wanted to do was cancel and go to another hotel. They were not accommodating.

Previous reviews lead me to believe this would be clean and comfortable. I was very wrong on the clean part. Inside the room the design was nice, but not maintained. The bed was super comfortable but that's where the positive point ends. The ceiling had packing tape hanging off of it and paint peeling. There were holes in the walls where the doors made contact. The floor was peeling up in multiple places. I didn't try the couch. I saw handprints and smears on the wall above it and didn't dare. The shower was clogged and the two towels had either a mystery stain or a hole in it. This place is also two doors down from a dispensary so the entire floor smelled of ****. If you stay here, bring your own towels and cleaning supplies because even getting the front staff to acknowledge you was a feat. Don't forget the shower shoes for when the tub backflows.

The room was clean and comfortable, and check-in was smooth. The staff were friendly and helpful throughout my stay. The location was convenient — close to the university, with easy parking and access to nearby stores and restaurants.The room itself was simple but had everything I needed for a short stay. Overall, a good value for the price , perfect for a quick trip or business stay in Danbury.

The hotel smells, windows are covered in plastic, pool is still advertised and is broken, bed and refrigerator were broken, bathroom was dirty. Checked in and immediately checked out and they will not give us a refund

breakfast was sub par basically toast and bagel, not even peanut butter. no protein whatsoever. rooms and hotel tired and un need of refreshing

Glad only stayed one night. Very run down. I saw zero staff accept for person I checked in with. Get in elevator to go to room and rug ripped and smelled of smoke. Hallway rugs old and had weird smell. Get to room and go to turn light on. Doesn’t work. Holes in bedroom curtain. Stains on chair. Bathroom vanity the wood all rotted and painting in room all water stained as they placed it next to shower. I have stay at this brand hotel in other areas and never had bad experience but this one I would not recommend

I had a very frustrating experience I booked through *******. I was charged $63 more at the hotel than what I was originally quoted, which is unacceptable. For that price, I could have stayed at Hilton instead. What’s even more concerning is that when I repeatedly asked for an explanation, no one could give me a clear or consistent answer. This lack of transparency feels very unprofessional and, frankly, shady. I would appreciate a clear breakdown of these extra charges and an explanation for the discrepancy.

Room was trashed, random glove & blanket on ground, bed unmade, shampoo, conditioner and soaps left in both the tub and sink, and window broken. Was given a second room due to its uncleanliness. Second room reeked of smoke and chemicals, toilet wouldn’t flush, sink wouldn’t drain. Then, a drugged individual was wondering aimlessly in the hotel lobby, hallways and back entrance. Was attempting to climb walls, was kicking things, throwing his body around, and the hotel staff did not kick him out. Come to find out, it was not a hotel guest, it was someone from the gas station next door. Back door does not require key card to enter although it says you do. We felt extremely unsafe, disgusted, and regretted even choosing to stay here. We did not stay the night, we did not stay ANY of our nights we booked & paid for there. There’s a chance I’m not even getting a full refund, which is insane. I will never stay here again, and I urge you to avoid it at all costs. The morning manager was the only helpful staff. We spent less then in hour in our room before leaving around midnight to find a different hotel.