Eltham Gateway Hotel & Conference Centre Melbourne

Whilst we had a great time for the evening and the room is decent it was far away from everything and not much to do around. No amenities unfortunately

This would have to be one of the dirtiest places i have ever stayed in. On arrival they said our rooms were ready, we had 4 rooms, as we were down there for a funeral. We had just driven for 5 hours and was asured everything was perfect. On entering i found the bath had ***** hairs, the sink was filthy dirt and grime all around it. And just a hole where the pug should be. The shower hadn't been cleaned in months absolutely discusing. Un usable. Pulled back the doona and blood stains, old urine stains thats just the sheets. The underlying and mattress was stained also . My pillow was stained yellow like someone peed on it. Both beds were as bad as each other . Checked out the other rooms they were no better. Contacted the office , they came and charged everything after much discussion . I still needed to watch as some of the new sheets weren't clean either. The boy looking after the place was very helpfull as he refunded a day and a half rent as we booked for 2 nights but stayed one. My son was not treated well at all as the manager came and refused to give him a refund, in fact he told us to get out. He was a very nasty person.

When I arrived at 5.00pm the door into reception was locked, somhad to bang on door to get attention as there was no bell. My allocated room was up steps with no lighting which when I arrived did not matter in daylight but was difficult when it was dark. The room had no phone to contact reception amd no guest imformation. The television did not have access to streaming chanals. I was given a card with two contact phone numbers which were not reception. I found my way back to reception in the dark and again the entry door was locked. I banged again and was castigated. This was most unpleasant as I had come to Victoria to be a pall bearer ata dear friends funeral. After dinner at a restaurant the hotel sign was not illuminated and I had trouble locating the place. I certainly would not recommend d this place to anybody. My wife who made the booking was very disappointed.

This place is not cleaned properly. We found cockroaches. It all worn out and needs immediate renovations and upgrade. They didnt make the room for 2 consecutive days even though the sign was clearly placed at the door. Zero customer service and duty of care. This place is more like a motel and very far off from a 4 star hotel as it is classified by the portal. This is clearly misleading and deceptive. Serious concerns and complaints are being raised to address these matters as explained.

Property was quite dated, cleanliness was very average. We had a really bad smell in our room which we couldn’t get rid of

The hotel is not how it is advertised, its old and ran down, rooms have mould in the bathrooms, beds advertised as queen but are double.

Loved having a shower and could see threw into the room great place to go to

Room was lovely and clean and comfortable staff where friendly and obliging