Shangri-La Jeddah

goods very good and nice and happy with family and friends and

Location is good. The hotel is next to Red Sea and very close to the big Red Sea mall. Staff are warm and helpful.

Hotel is well situated, next to the corniche and right in front of the F1 circuit, also it's closed to the Redsea mall. So no matter for leisure or business, it's definitely highly recommend for international guest first time visiting Jeddah. We had a corporate event at Shangri-la Jeddah and whole team stayed there. The front office team are very friendly and helpful, check in experience was smooth. Room is very spacious, furniture and decoration is comfortable and practical. The bath room is made by marble, gives you a low key luxury feeling. thank god it's not gold color... the amenities they are used also high quality which is aqua di Parma. Among all the facilities, their waterfront kitchen restaurant offers fresh and delicious food. It is focus on varieties and qualities, not quantity, I guess we share the same concept that less is more. For the event catering, for our menu, Peking duck is included I bet you won't see it often in other hotels, it's delicious and the sauce is authentic, and it will be only available at Shangri-la, proud Asian touch. A very special thank you goes to Badr Mobarak, Director of Event, who was always available and just a message away, ready to support and accommodate every guest request with a positive attitude. It comforts you with the feeling that everything is under control. The presence of General manager Mr. Brice at various facilities also made our guests feel valued and assured that their feedback was heard. We highly recommend Shangr-la Jeddah and will definitely come back for next event.

Shangri-La Jeddah is Maintaining high standards of welcoming, cleanliness, and room service options, and providing wellness-focused amenities. Thanks to the all front desk staff. Special thanks to Shaza & Toleen for exceptional customer service, including a warm welcome, personalized attention, and efficient communication.

My Experience at Shangri-La Hotel – Jeddah I visited Shangri-La Hotel with high expectations, especially given the brand name and luxurious location. The experience was a mix of excellence and a few challenges that need urgent attention from the hotel management. Positives: • Check-in was smooth and quick. The front desk staff were professional and cooperative. • Initially, we received a room with a faulty air conditioner, but the staff quickly upgraded us and moved us to a better room — much appreciated. • The breakfast was diverse and delicious. Special thanks to Ibrahim, who was incredibly helpful, attentive, and explained the buffet items with care. • The Saudi staff members were respectful and professional. • The hotel offers plenty of parking spaces, which is a strong advantage. Challenges and Concerns: 1. Unified Service Number This was one of the biggest downsides. • Simple requests like a toothbrush or a bathrobe could take over an hour — and sometimes never arrive. • One request took five phone calls, and in some cases, no one answered at all. • I recommend assigning direct lines to each department instead of relying on a slow, centralized number. 2. Kids Club This was one of the main reasons I chose the hotel, but unfortunately, the experience was disappointing. • The staff member stated she wasn’t responsible for my daughter and said she was “busy”. • There was no lifeguard at the children’s pool, which is extremely concerning. • There were no structured activities, schedules, or actual supervision. • Although the kids club is well-equipped and beautifully designed, there is no proper management or engagement. Compared to other international hotels, this was below expectations. 3. Pool and Seating Area The pool is exposed to direct sunlight all day long with no shading at all. • This makes it very difficult for guests who want to swim without being exposed to intense heat. • Poolside seating is completely exposed, with no back or side shade. I recommend installing canopies or creating shaded zones to make the area more comfortable. 4. Parking • I was surprised that valet parking is a paid service, even for hotel guests. • Entering and exiting the parking area is tight and difficult, especially around the corners. • Most of the convenient parking spots near the hotel entrance are reserved for Asila Tower residents, not hotel guests. That said, having a large number of parking spaces is still a positive. Summary: The hotel is luxurious, well-located, and the Saudi staff are exceptional in their service. However, there are four critical areas that need immediate improvement: • The centralized service number • Kids Club management and safety • Pool area shading • Parking organization and valet policy If these are addressed, Shangri-La Jeddah can truly become one of the best hotels in the city.

Bad service, exaggerated prices, does not live up to the level of five-star hotels, there are excellent efforts from Sarah, Shaza, Abdulaziz, Amjad and Noura, thank you, but even the valley is a large amount for the guests, breakfast does not have smiles and only includes one guest per room although its value is for two people, the furniture is ordinary and not luxurious, I tried Shangri-La around the world and it was much better, I do not recommend it