The Sanctuary at Kiawah Island Golf Resort

Exceptional service with friendly staff, convenient location near the beach, excellent amenities like bike rentals and full spa, spacious rooms with amazing views, and self-parking available. Ideal for relaxation and exploration.

This is a rather interesting review to write. The Sanctuary Hotel was gorgeous. From the moment you arrive, you’ll notice how beautiful the hotel is and how amazing it actually smells! Once you walk through the doors, you are greeted with a gorgeous view across the property out over a verdant lawn to the ocean. There are several sitting rooms tastefully decorated that invite you to find a quiet spot to relax and enjoy the atmosphere. The hotel has an amazing location when staying on Kiawah Island. It’s incredibly convenient whether your day involves going to the beach, a lovely bike ride, a little tennis, or playing one of the amazing golf courses on the property. The restaurants were also terrific. We dined at the Ocean Room, the Atlantic Room, Jasmine Porch, and the Loggerhead restaurant by the pool. I won’t go into full details about the restaurants, but they all had wonderful selections, the service was impeccable, and the food really good. We also grabbed breakfast sandwiches from the coffee shop each morning, and the ladies there were terrific. Just a note, if you would like just an egg and cheese sandwich, make sure to order it the day before because they don’t have that option! The ladies always greeted us very warmly and were so friendly and left us with a good laugh. We found this to be such a delight when starting our day. This was like much of the service throughout the hotel. Everyone was really friendly and helpful. We loved all of the Jamaican staff. Our housekeeping staff we had were amazing! We did use the gym. With the exception of needing some updated towels, the gym was very good. It had plenty of treadmills so everyone’s not fighting over them! The gentleman working there was so friendly as well. Before I get to the big hiccup with our stay, I do want to say that we really did enjoy our time at The Sanctuary. In fact, if it weren’t for what I’m about to write, I would without hesitation stay here again. As glowing as our experience was, it was unfortunately hampered by something really big. We drove the quick 15 minutes from Charleston airport and arrived around 12:30 p.m. and were allowed to check in early, which was incredibly nice! We had booked an ocean view room for our anniversary. When we arrived in the room, we were in a rush to get to lunch and to the golf course, so we didn’t pay too much attention at the time. Once we got back to the room and were out on our patio enjoying a glass of wine, however, we realized we didn’t quite have an ocean view. So we called the operator and explained our discontent, and they said a manager would contact us right away. Well, no one ever contacted us, and we called two more times on different days after this. Two of the individuals we spoke to confirmed we were unfortunately put in a dunes view room, not an ocean view. Although we weren’t in our room terribly much, the times we were, we were very disappointed in what was provided to us. We had a couple of celebratory bottles of wine

Very beautiful property! Service in restaurants is awkward and not first class. Every time we ate it was told we had to make reservations way in advance. Which didn’t make sense because they were about half full. Without exception even with reservation they mad us wait 5-10 minutes. It seems as if we were bothering them and making them work. There was no apparent need to make us wait other than they wanted you to. The food in each place we ate was extremely salty and not very good. The managers need to do some mystery dinning. The food was very disappointing and did not match with the classy resort. On vacation I want to be unscheduled and free. When we tried to book massages they told use people Make reservations 6 months in advance and there were no openings during our 5 Day stay. Which is incredible. Maybe they need more people so they can service their guest? Our room was nice and maid service.