VIE Via - Your Hotel

Good service , clean , good location

This is a no frills place. Clean, convenient and everyone was wonderful, but no TV in the room, hard floors, basic furnishings. No luggage racks. No parking. The phone key card works fine. Difficult to understand at first.

Great space with high ceilings, spacious rooms and close location to shopping, sites, and restaurants

Only yogurt for breakfast with different type of granola, nuts and fruits. I like very much the self service experience

really good hotel and slick checking in and checking out process. really nice hotel and located in a great location. I know you get what you pay for but a TV and an Iron would have really helped. other than that I'd really recommend this hotel.

Overall it was really nice, hotel was nice with some board games for the family, room clean and spacious, good WIFI, air Co work. The only thing i would like to add is that sometimes was a funny smell in the corridors. I would definitely arrive at this hotel again.

Lovely, quaint location, clearly connected to Hotel Post Plaza. When renting apartments, digital check-in system is understandable. When arriving in downpour upon ringing bell, I learn I was supposed to have digital room key by email and was told to wait for email, I mentioned downpour: nice lady soon arrived from Post Plaza to let me in. I asked for an iron. She said they could bring an iron within an hour and left. Elevator did not respond, so started climbing 3 flights with luggage. Found elevator, which stalled but got me to floor 2. Room was cheerful but no amenities at all: no water boiler, no fridge, not television and suggestion to use less water. After 45 minutes staff phoned that it was too late to bring iron. I suggested I'd come get it in Post Plaza next door as well as water boiler, mentioning pb w elevator and asked to iron my trousers there. Response was that they SELL boiling water from vending machines downstairs, and ironing in my room would be more practical. I objected that elevator unreliable, so dragging iron + board upstairs from next-door unreasonable. Finally they relented and allowed me to use ironing board at Post Plaza (after another 15 minute wait). After asking FOUR employees, I finally obtained a small cup of boiling water. Watching news was impossible, because no TV. I explained all this next morning to nice hostess, who eagerly blamed abysmal service on website booking and decided the communication after arrival must me intern's misunderstanding. ('Intern' had tried to accommodate me, her supervisor objected.) Nice hostess told me where to find free cup of boiling water. Purpose is clearly to minimize service and amenities, despite a pleasant place to stay and nice location. Avoid, if you seek a hotel.