Lijiang Old Town · Lanshe hotel

Service: The hotel is widely praised for its exceptional service and hospitality, with staff described as warm, attentive, and helpful, often going above and beyond to ensure guests' comfort.(based on 226 reviews)

A boutique hotel with personal touch, I was contacted 2 days before arrival, where we could put in our request during our stays. We arranged for station pick up and drop off, it was a friend’s birthday on the day we check in. The hotel surprise the birthday girl with flowers and cake! We had a memorable stay at Lanshe, we would like to thank XiaoJing for being helpful and accommodating to our needs. 🙏

I traveled through four cities, staying at seven different hotels, but what stayed with me after the trip wasn’t the luxurious rooms or high-end amenities. The most profound impression came from a small hotel in Lijiang, where the staff worked quietly, without fanfare or extravagance, but with a sincerity that touched my heart. From the moment I stepped into the lobby, I felt something different. It wasn’t the smooth greetings in foreign languages or gestures learned from hospitality manuals. It was the way they looked at me—with genuine concern, not trying to sell a service but making me feel welcomed. Language wasn’t a barrier because there was a closeness between us, simple yet deeply meaningful. I remember one early morning, as everything was still asleep, I stood on the balcony and looked down at the small garden. Below, a staff member was meticulously wiping each leaf, each plant, as if each leaf held its own life. That simple act, in the quiet of the morning, made me realize that when someone pours their heart into their work, even the smallest task becomes meaningful. After experiencing the space and service here, I began to imagine what the owner of this hotel must be like. Perhaps he is a perfectionist, meticulous, dedicated, and thoughtful. If given the chance, I would love to meet him and learn from his experience. How is it that he only visits the hotel once a year, yet everything remains so flawless? The way every corner of the hotel reflects care and attention mirrors the personality of someone who is attentive to every detail. Perhaps that’s what makes this hotel different. They don’t strive to please the guests too hard, nor do they go overboard in showcasing excellent service. They let their sincerity naturally and invisibly touch the guests’ emotions. And from there, satisfaction naturally follows—effortlessly, without needing to be advertised. Through this trip, I realized that in the service industry, it’s not a race to compete on price or luxury. What customers remember isn’t the soft bed or the sumptuous breakfast, but how they were treated and how much care was given. Everything starts with the simplest things—a glance, a smile, or even wiping a leaf in the garden in the early morning. While many other places focus on selling services, this small hotel in Lijiang has taken a different path. They don’t try to sell; they let the experience sell itself. And when that experience comes from true dedication, customers will remember it forever, because what comes from the heart always lingers the longest.