Hilton Garden Inn Minneapolis Downtown

Good place, I recommend they clean the bathroom and shower better.

The hotel was conveniently located near the convention center, restaurants, and shopping, and the pool, restaurant, and serving staff were great. However, our stay was impacted by a strong sulfur smell coming from the bathroom that became overwhelming overnight. The hotel was fully booked, so we couldn’t switch rooms. We also had issues at check-in when staff tried to charge us again for rooms that had already been prepaid through a third party. The front desk did provide complimentary drinks to make up for it. Late at night, I went to the front desk for help with the smell and waited about 20 minutes before someone came out to assist.

The customer service we received was excellent. When we checked in it was extremely busy. There were three people checking guests in. Our’s was checking in 3 to others 1. The rooms were clean but nothing special. Our tv (not a fan of DirectTV) wasn’t working. We called the front desk and a gentleman came up and reset the connections. He was very personable and kind. We had difficulty getting to the hotel. We missed our turn twice and we were using gps. Valet was backed way up and there as no more room in the drive up checkin lane. Other customers were getting frustrated. So, location or better explained limited vehicle space wasn’t the best. It’s out of the control of management but is something travelers should be aware of especially when it’s busy.

Long stay at this hotel, so writing a very detailed review. Originally booked 7 nights here at a Convention Center host hotel discount of $209. However, the rate changed to $239 per night since I added 4 nights to the start of my stay, during said event (stay more, pay more rate... thanks a lot, Hilton). When I checked in, I asked the manager (Ellen) to honor my original discount. Nope. Her excuse was something like "If I do that for you, I'll have to do that for everyone". Hilton Honors member here, what a joke. Checked into my room, which ultimately cost over $300 per night, including tax and obligatory fees, and NO breakfast included! Adding insult to injury, a big sign in lobby says that you can't bring your own food and eat it at a table (I had brought my own instant oatmeal, bowl and spoon from home!) After getting to my pre-chosen room (using the HH phone app) on the 9th floor, I noticed the unsightly mold growing in the shower's caulk and grout, and started to get upset. Came down to the front desk where Ellen asked if I would like to have my room "deep cleaned" immediately (it was 6pm, I had already unpacked all my clothes, was tired and hungry after travelling all day and dragging my suitcase 8 blocks from the Metro bus stop! (The airport Transit train is down for the summer, FYI). I said that I didn't want my clothes to smell like cleaning solution (why didn't they 'deep clean' before I got there?) So she comp'd me a mediocre $10 dinner in the "Grille", gave me a $25 credit on my bill for having to change rooms for that night, and assigned me a room on the top floor, at my request. She wanted my assurance (in a rather pushy and unfriendly way) that this was going to be OK, even though I hadn't seen the new room!! The message I got was 'Take it or leave it...no more changes' So, I hauled my stuff to the new room and collapsed for the night. Next morning, much to my disgust, the new room was even dirtier, shabbier, and facing the dog park outside, where I was rudely awakened by the barking dogs and loud voices! The A/C unit was exceptionally loud in the "upgraded" room, too. No sleep that night, and I was getting grumpy about the whole situation. Next morning I grabbed a bellhop cart and toted all my belongings back down to the front desk and asked to have my first room back! The very friendly desk clerk (not Ellen) said she would see what she could do, since the old room was re-rented and the hotel was completely booked. Well, I got lucky and moved back into my original room at 2pm (Hurray!) and stayed there for the next 10 nights. And, no, it had NOT been deep cleaned before I settled in the second time. Go figure.... they only want to clean your room after you're in there, LOL! Pros: convenient location to Convention Center (if you're willing to "jay-walk"... I was); A/C and plumbing worked; staff is generally quite friendly and accommodating; great smelling hand soap by Crabtree Evelyn and cushy (all cotton!!)

Had this hotel booked for summerslam weekend for over six months, hotel decide to cancel on us today with 3 weeks to go due to alleged system error!! Travelling from the Uk and now need to find accommodation

Garden Inn Hilton hotel located at 511 se Huron Blvd Minneapolis, Mn. This hotel was a complete horrible experience.Not only do they have limited parking but they charge you 30 dollars a night to park there and if don't find a parking spot, you have to find parking on the street and you still have to pay. They had a 6 hour power outage during my stay and no employee there had any resolution for the inconvenience.I had to leave the hotel because it was extremely hot and I had no power to get ready for my event that I missed because of this, you would think they would compensate the customers in some kind of way for this inconvenience but no! Just pay your money and be gone. Just complete greed!! Just a horrible Hotel. Beware!! You’ve been warned.

All of the staff was amazing. Very friendly as well as accommodating. The hotel was very clean and inviting. I would go back to Minnesota just to stay there again.

No frills, very good. Across from the police station, so as safe as it gets. A little walk to restaurants, but has one in the hotel, which is actually pretty good. A short walk to the conference center and about 25 min brisk walk to the Art Museum which is excellent. A couple of miles run to the river - recommend. Gym is pretty basic, but I actually used it once. Room has microwave, fridge and coffee maker, which I all used. Overall - great uneventful stay. No glamor.