Van der Valk Hotel Nijmegen-Lent

There were no issues with the hotel's location or cleanliness. However, I would like to offer my opinion regarding the response from the front desk staff. I stayed at the hotel using an electric vehicle and attempted to charge it at the charging station in the hotel parking lot. However, the charging machine was outdated and only accepted QR codes or dedicated charging cards for payment. In a situation where I was unable to charge, I asked for help from another guest who was charging nearby. They said that if I paid the approximate charging amount in cash, they would allow me to charge using their charging card. Thanks to them, the charging started. The problem arose when I woke up in the morning and the charge was complete; however, when I tried to disconnect the charging cable, I could not because the card of the person who had used it initially was missing. Therefore, I went to the front desk and asked the staff to contact the cardholder who was staying at the hotel, but they flatly stated that the person was not staying at the hotel. I had mentioned the person's name and that they were staying on the 11th floor when we spoke yesterday, but they abruptly refused to help. I then asked them to make a local call to the charging company, but they refused that as well. Left with no other choice, I contacted the company via international roaming and managed to disconnect the cable with difficulty, finally allowing me to leave the hotel. Please think about it. When a foreigner from the other side of the world is experiencing such difficulties, if you, as a hotel employee, had even a little bit of kindness, couldn't you have listened to them, connected them to the guest, or made the call on their behalf? If that was difficult due to security concerns, couldn't you have used a local phone to connect them or find a solution? I was hurt by the coldness of both front desk staff members, and even though all the other staff tried their best, I have no choice but to rate the friendliness of the staff at the Van der Valk Nijmegen Hotel low. Thank you.

Terrible beds. Noisy room. I prefer outside noise, but you can hear every voice from the neighbors.

The room was clean, but it was a bit cold, and there was no bottled water or electric kettle.

You can recommend this place to your friends.

Van der Valk 是荷比盧的高端連鎖酒店，非常棒的住宿品質，前台服務人員友善，早餐豐富選擇非常多。

床鋪有一股很大的汗臭味