Hilton Garden Inn Baltimore/Owings Mills

Clean room, friendly staff

My experience was terrible. I told manager about the cleanliness and the shower not working properly. I hope to gain some type of compensation.

The place is way too outdated and overpriced for what you're getting. It is in desperate need of a renovation. There were unexplained chemical smells in the elevator and an overall staleness in the hallways. The staff were okay. The breakfast is barebones and nothing to write home about. Will not be going back.

House keeper was very loud on a phone call early in the morning for two days in the row when she was cleaning rooms next to my room during my four days stay. they still knocked on my door even when DND is on the door.

Checking in felt like I was a burden on the girl working the front desk. Was not very friendly or welcoming. The rooms seem outdated. Very dark and the lighting is so odd just to get some balanced light in the room once it’s dark outside. Housekeepers are extremely loud early in the mornings. Slamming door, talking very loudly, slamming things down on their carts, moving things around loudly in the rooms. You hear every little sound outside your door so if you had noisy neighbors like me, you won’t get much sleep. Only pleasant experience was checking out the girl at the desk was very kind and had a smile on her face. Only person I saw who works there that ever smiled.

Breakfast not included, Parking is easy Amenity are old, coffee maker and the setting corner was terrible dirty Mini refrigerator door was not working good, cant'n be close Towels' very old Wood Floor and carpet were dirt too The bathtub drain is blocked and water cannot flow normally, also The entire bottle of bodywash is absent, absurd

Honestly, I expected more out of a Hilton Garden Inn. The room was outdated and the bathroom was in such poor design that when you turn the faucet on -the water was basically running all over the countertop because it was too far away from the sink. There were no towels available at the pool, I thought the breakfast buffet was overpriced and they did not have pancakes or French toast, even though it's stated on the menu. Overall, nothing special about the hotel and I'll stay elsewhere next time in the area