Das Dorf Hotel

Staff and Service: The staff was consistently praised for their friendliness, attentiveness, and professionalism. Personalized attention, such as guided tours to nearby waterfalls and accommodating specific guest needs, elevated the overall experience.

This hotel has lovely well kept grounds with a wonderful view of the lake in front and the volcano from the back. There is about a 20-25 minute walk to a waterfall in the grounds. We had a top floor level suite which meant we didn't suffer from any of the noise coming from wooden floors above like some other guests had. It had a great view on to the lake the only downside was the small balcony on the side with a disappointing view over the roof. The room had a kettle and even twinings tea bags and a small fridge which was useful. The barman Hugh was very generous with giving me milk for my tea. The staff were very approachable and friendly and it meant we enjoyed our stay even more. Ignacio, Hugh, Saatchi and Andres made the stay special. Points to work on; The bathroom was spacious and but the shower was badly designed, it was impossible to shower without water drowning the floor. There are limited places to sit in the grounds only a few seats on the terrace and sometimes smokers sit on that. Perhaps in High season there are more areas. Or perhaps people just spend time on their balconies. The breakfast was not up to scratch for a hotel of this class. It was the most disappointing part of the stay. The jam was poor quality and the amount of fruit served was a tablespoon. We weren't allowed to ask for more fruit which was very surprising but this was soon rectified by speaking to the receptionist. However, even then on the second day we got more fruit but on the 3rd only I received some more. The scrambled eggs on one day were inedible being very salty and runny. There was also no choice of egg. The breakfast didn't lack in quantity but did in quality. Birds fly into the large windows concussing themselves so it would be good for the hotel to put perhaps some stickers or something in the windows to reduce this although I understand they may not want to for aesthetics.