Hotel de Bourgtheroulde, Autograph Collection

The hotel is located in a superb quiet position only a few minutes from the historic centre of Rouen. The receptionist, concierge and car valet parking staff were all excellent and couldn’t do enough to ensure you had an enjoyable stay.

We loved our stay at the Hotel de Bourgtheroulde. It was a little tricky when we arrived to figure out where to leave the car, but once we were settled in our rooms, everything was excellent. The rooms are spacious. We especially enjoyed the generously-sized towels and luxury toiletries in the bathrooms. The staff was very accommodating with helpful advice and directions. Excellent breakfast in the hotel dining room. I would be very happy to stay here again.

We came to Rouen for a funeral and decided to pick a "5 star" hotel in an attempt to lift our spirits even though the price was a almost 400€ for the night which is a staggering sum for Rouen in the middle of January. This was a mistake and I implore all of you to save your money and go elsewhere. The room was very aesthetic, being the largest one they have, but don't expect any type of view out of your window. The Tv in the room is a very old 42" LG tv from 2010 (we are in 2025). It's not a smart tv and there were only the most basic of french tv channels. We called the front desk in hopes they could at least give us an HDMI cable to connect to our laptop, but of course they don't have one. Let's skip over the enormous insect we encountered in the 2nd floor hallway and go straight to our food experience. They have a "restaurant" on premises "L'Aumale" that was completely empty (you'll understand why soon) so we decided to have room service that comes from the same menu/kitchen. Some options on the menu were greyed out so we choose very simple meals: filet mignon and chicken with a side cheese plate. They had to call the room back a couple off times to say they had to make substitutions which seemed very odd for a "5 star" hotel. I was finally relieved to get our food which we expected that we would enjoy watching our small laptop screen. Relieved until I tried to cut and chew the filet. It was very fatty and extremely chewy. Two bites put me off the entire dish. The chicken dish was very dry so we didn't eat that either. Thank goodness we ordered the cheese plate or else we would have had no food (for 80€+). Pick another place. We could have picked any other place for 200€ less and ordered out from one of the shops and had a much better experience.

From the minute we stepped into the hotel we felt cared for and welcomed. The interior was contemporary with art everywhere . The breakfast was excellent and included for Marriott Elite statuses. They upgraded us to a junior suite and there was nothing junior about it. The room was massive, equipped with a fridge and an expression Machine . The spa was comfortable and took advantage of a treatment . (Not cheap.) The pool is relaxing. The service here was above and beyond, with turn down service at the end of the day . I had never been to Rouen and was surprised how beautiful it was . I hope I come back