Best Western Plus Downtown Tacoma

Best place to be, went with my husband we were amazed. It was beautiful and quiet, just what we needed after a long day of shopping. 100% RECOMMEND

I couldn't show up for the booking because my dad was life flighted somewhere other than St Joseph's in tacoma where we were told he was being taken so that's where my mom booked the reservation with you guys and anyways serious life threatening situation/circumstances medically with my dad but you guys won't return my mom's money to her when we never even stayed there

Well, the facility is moderate for low budget and some how enjoyed few of the amenities you can get in a classic hotel

This is downtown Tacoma, which can be a surly, uncomfortable place in some areas. Be prepared that some staff at this hotel may mirror their environment. But I'm optimistic with a little more training, some breakfast staff members can be improved. If they aren't, they should be replaced.

The hotel has just been remodeled and everything was clean and new. The breakfast buffet was good, with a number of options. Elsa at the front desk was great! She helped us get checked in early because of a business function that we'd be attending. And then made sure that we had parking in the underground parking lot. She was friendly, professional, and happy. Next time we're going to the Tacoma Dome, we'll stay at this hotel.

Awful experience! My son in law was trapped in the elevator from 9:30 at night until almost 11:00. The hotel staff did not know what to do, no one was prepared, one elevator was out of order and the one that worked got stuck! The worse thing about this experience is that the hotel does not care! No one has reached out to us. No one has called us, in fact I have called for 4 weeks in a row, and no one cares! I would avoid this hotel and Best Western overall! Imagine your child being the one that was stuck!

Both elevator were out of service for 2 nights of my stay. Had to go up/down stairs multiple times.