Enjoy Viña Del Mar

We loved the large room and the amazing view. It was also walking distance from food and fun and, of course, the beach. The breakfast was delicious with lots of options. The staff was friendly, attentive and helpful. The room smelled like smoke a bit at night, but opening the balcony door helped with that....but some mosquitoes got in that way. Other than that, we really enjoyed our stay and would stay again.

This hotel is something of a blast from the past, in both good and bad ways. The room was large and spacious, as was the bathroom. There was a nice sofa for reading, and lots of lights for making the room bright at night. There was even a phone in water closet, a throwback from the 1990’s. I enjoyed having a balcony facing the ocean, although there was no chair on this balcony, which struck me as a missed opportunity for a waterfront hotel like this. Through no fault of the hotel itself, the street across from the hotel had a large number of street vendors and musicians, many of whom played music through loudspeakers. While I wanted nothing more than to listen to the soothing sound of ocean waves from my balcony, this was often drowned out by the annoying sound of loud pop music, in particular a ferris wheel across from my room that blasted music much of the day. The noise went well past 11 pm and definitely detracted from my experience of the hotel. On the plus side, the staff was very friendly and helpful, although not a lot of English was spoken here. A shout-out to Eduardo for help with a room problem. Also, the restaurant served a great breakfast (included in the room price) and had a buffet dinner in the evening for about US$20. A few features really showed the datedness of the hotel and created inconvenience. The main one was that there was no accessible plug at the work desk. For me to plug in my laptop, I had to get down on my hands and knees and connect the computer to an outlet BEHIND the desk. Every time I wanted to charge my phone, I had to get down on my knees again and switch the connection from laptop to phone, and then back again. This is not acceptable in 2024. Also, the outlets here had a different pin configuration than the one in Santiago. It was a different 2-pin than the standard 2-pin. Luckily, the hotel had an adapter that I could use during my stay. The other thing that I found very complicated was the zillion light switches. Between the main room and the bathroom, I counted 29 different switches! I never had a clue what I was doing and had to always flip multiple switches in order to get any individual light to go on or off. It was quite chaotic. Again, a very dated feature of this hotel.

This place IS NOT was it used to be.....Every time I came to Chile I stayed at this place but for my next visit I will be looking for a new one. This hotel now is dirty a bad bad customer service. I am really disappointed. Many bad little things happened during my stay. Even the surrender areas are bad and made feel unsafe. ****** was terrible and almost impossible to get a drink. Overall "Bad Experience"

Great hotel with spa amenities located right on the ocean front.