Tru by Hilton Wichita Northeast

I really enjoyed my stay in Tru by Hilton. Super clean, staff are very friendly and helpful

Rooms are very small and bad customer service upon arrival

Place sucks. Very bad service. Will never stay again.

The manger is completely unprofessional. We were accused of tampering with smoke detectors which we did not do. There was a fire pit outside that we used every night we were there for a night cap. So there this was clearly a made up story. The manger claimed the fire department came at 10am when we were still in the room during that time. There were also crumbs in the bed maybe indicating the room had not been properly cleaned. The beds were horrible as well as the worn out pillows. The front office clerk Kendra was great and showed a lot of hospitality. Overall I would not return to this property.

We had a great experience at the Tru hotel and would definitely stay there again. Very clean and modern and the rooms were very nice.

Staff was great/friendly, room was clean, and the pool table in the lobby was a great addition that I enjoyed.

The breakfast was mediocre and I stayed there a couple of years ago and it was excellent. Specifically, the oatmeal wasn't really edible- one giant dry lump there in the pot... made the rest of the presentation so so.

The cleanliness and general room comfort is great However, the breakfast did not have caffeinated tea (only green). Only immitation creamers and no honey. Juices also had imitation fruit flavors added. Upside breads OK and peanut butter and cream cheese available.