DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

This post is for everyone who wants to pay a three-digit price per night and then clean their own hotel room!! I never write hotel reviews, but this experience deserves one to warn future guests. I have stayed in budget hotels that were significantly cleaner than this property. When you charge premium rates, cleanliness is not a luxury. It is the absolute minimum standard. This hotel failed at the most basic responsibility it has. The moment we walked into the room, it was obvious that nobody had properly cleaned it. The carpet was covered with dirt, debris, and visible particles, making it look as though it hadn’t been vacuumed for a long time. This wasn’t a small area that had been missed. It was immediately noticeable the second we entered the room. (See Photos 1 & 2) Unfortunately, that was only the beginning. As we looked around the room, we found thick layers of dust on virtually every surface. Furniture, fixtures, shelves, and other items were all covered in dust. It genuinely looked as though nobody had performed a proper deep cleaning in weeks. It is honestly difficult to believe that housekeeping inspected this room and considered it acceptable for arriving guests. (See Photos 3, 4, & 5) The final straw was the towels. One of the towels provided to us had obvious red/orange stains on it. There is absolutely no excuse for placing stained towels in a guest room. Hotels don’t need to be perfect, but basic hygiene standards should never be negotiable. (See Photo 6) I immediately went to the front desk and explained everything I had found. The response was incredibly disappointing. I was told the hotel was sold out, and my only options were to either cancel my reservation or stay in the same filthy room until housekeeping could “re-clean” it the following morning. Think about that for a moment. The room should have been cleaned before we checked in, not after we complained. Since finding another hotel the same evening wasn’t realistic, we had no choice but to stay. Instead of relaxing after a long day of travel, we spent our evening questioning the cleanliness of everything in the room. What makes this even more frustrating is that none of these issues required special attention or extensive time spent. Vacuuming the carpet, wiping dust from surfaces, and replacing stained towels are among the most basic responsibilities of any hotel. These are not premium services. They are the bare minimum that every paying guest should receive. This experience completely destroyed our confidence in the hotel’s housekeeping standards. If the visible areas were left in this condition, it naturally makes you wonder what wasn’t visible. Paying hundreds of dollars per night should buy you comfort, cleanliness, and peace of mind, not extra cleaning duties. I cannot recommend this hotel to anyone who values basic hygiene and cleanliness. Save yourself the frustration and choose another hotel.

Great value for the $$ in Wood Dale; very kind staff and well kept facilities.

No mineral water in the room. Location very far

Pathetic service there ac was making so much noise and we complained and still they did not do anything and even we asked for change of rooms they did not do that,no cleanliness there were so many spider webs and their quilts and bedsheets were so dirty and even towels not clean and room was also missing basic amenities like hairdryer and dental kit.Horrible service dont book this hotel

They didnt want to refund me after I realized it was too far from Union Station. After I arrived they demanded a $25 deposit that we weren't told about when booking.

We really enjoyed our time here! The staff was really friendly when we arrived. We loved our room but it didnt seem like it was cleaned well. We found an earring from a previous person that stayed there. The soap box was empty like the housekeeper didn’t even check it and we found some small trash on the floor. Other than that everything else was awesome!

Quality hotel for quite cheap considering the proximity to nearby Chicago.

The hotel accommodated our party of 11 people super well and divided the rooms up nicely! Parking was open even at night. The lobby is a great place to chat or work. The rooms were clean and well air conditioned. We enjoyed our stay! I would book again.