The Ritz-Carlton, Xi'an

We stayed at The Ritz-Carlton with our children over the weekend, and the entire experience was warm and comforting. The hotel's overall ambiance is elegant, the rooms are clean and tidy, and the amenities are comprehensive, making it very family-friendly. Special commendation goes to Cassie at the Executive Lounge and Xiao Chen from the housekeeping staff. Their service was meticulous and thoughtful, and they were always gentle and attentive. They were prompt in responding to both meal replenishment and detailed requests, making us feel genuinely cared for and adding a lot of warmth to our trip. The food quality at the Executive Lounge was excellent; the beef noodles and wontons were delicious, and the variety was abundant, which made our children very happy. Additionally, the hotel's complimentary 3km shuttle service was a great convenience for getting around. The overall service was top-notch, and comfort was maximized. It was a wonderful vacation stay, and we will definitely choose this hotel again next time. Highly recommended for families with children!

My first trip to Wuhan, and staying at The Ritz-Carlton Wuhan, truly exceeded my expectations – I'm incredibly impressed! Stepping out of the elevator, a subtle, woody fragrance enveloped me, creating a relaxed and soothing ambiance. During check-in, the staff member Jessie escorted us to our room, providing a tour. She was consistently gentle, meticulous, patient, and thorough in her explanations, making for an excellent service experience. We booked a room with executive lounge access, and the room offered expansive, open views. After dropping off our luggage, we headed straight to the Executive Lounge. It truly lives up to its reputation as arguably the largest executive lounge in Asia; the views are superb, and the overall offerings are completely worth the value. The food selection was rich and diverse; compared to executive lounges in hotels of similar caliber, the quality and variety were genuinely impressive, and the desserts were particularly stunning. The hotel's Executive Lounge offers five food presentations throughout the day, and we experienced all but afternoon tea. The evening dining atmosphere was relaxed and pleasant. After 8:30 PM, during the dessert and drinks session, we could even order custom-made cocktails. My friends and I enjoyed drinks, chatted, and played games until closing time, spending two very relaxing and enjoyable days.

I brought my little one to Xi'an and after comparing options, I still chose the well-established Ritz, part of the Marriott group. The location is very convenient; it's not within a scenic area or a commercial pedestrian street, which is a huge plus for a city like Xi'an with its traffic, making getting around so much easier. The room maintenance is good overall, with decor featuring Xi'an characteristics, especially the bedding. It's definitely among the best we've experienced in hotels; the mattress was incredibly comfortable, and getting a good night's sleep is essential when traveling! 😃 I highly recommend the breakfast. The hotel's oil-splashed noodles, beef soup, and even the 'Zhen Gao' (steamed glutinous rice cake) were better than what we ate outside. The fruit quality was excellent, and the yogurt was delicious. The pastries maintained their usual high standard, and the coffee, tea, and salads were all good. I can honestly say we were very satisfied with breakfast for several days. What truly sets this hotel apart is its attention to detail in service, which is rare for someone who frequently stays in hotels. I'm especially grateful to Sunny from the Concierge team; her service was meticulous, warm, and enthusiastic. We truly felt like we received personalized service 🎉🎉🎉. It was definitely a highlight of our trip to Xi'an. I even bought a delightful little lion 🦁 on my way out. I will definitely choose the Ritz again next time.

The overall experience was great. The room was spacious and clean, the bedding was soft, and the soundproofing was excellent. Check-in at the front desk was efficient, and the staff were polite and thoughtful. The breakfast had a rich variety, and the gym and pool facilities were well-maintained. The location was convenient. I would choose this hotel again for my next trip.

I stayed at the Ritz-Carlton after having been at the W Hotel. Both hotels were extremely crowded during the National Day holiday, especially with children. If I had to choose between the two, I'd say the W had more character.

Our home isn't far, so we visit this Ritz at least once or twice a month. We frequent the lobby bar on the first floor, Jing Xuan on the second, and the bar on the 27th floor, but this was our first time staying overnight. I was too busy with work, so we chose this place to celebrate our October wedding anniversary a bit early with my wife. Overall, since we come here so often, there weren't many surprises. The service, ambiance, and the lounge's food and beverage all met Ritz standards, and it's much better now than when it first opened in 2019. Thanks to the housekeeping auntie for the swan towel art. However, the 'Bingfeng' soda for turn-down service at night was a bit much – who drinks fizzy drinks before bed? I'd suggest changing it to Yinqiao hot milk instead.

My stay at The Ritz-Carlton Xi'an was truly excellent. The hotel is located in the Gaoxin area, offering a very peaceful and quiet environment. The lobby is stunning, with Tang Dynasty and pomegranate motifs everywhere, making it perfect for photos. The room was spacious, and the bed was incredibly comfortable. I was pleasantly surprised by the turndown service, which even included a local 'Bingfeng' soda – a lovely little detail! The breakfast buffet offered a wide variety of options, not just Western dishes, but also local Shaanxi specialties like Roujiamo and Youpo noodles, all of which tasted great. The staff were all very polite and attentive, responding quickly to any requests. The only minor downside is its distance from ancient city attractions like the Bell and Drum Tower and Yongning Gate, requiring a bit of a taxi ride. However, if you're looking for a comfortable and quiet stay and don't mind traveling a little for sightseeing, I highly recommend this hotel. It's perfect for a relaxing getaway.

Our family trip to Xi'an led us to The Ritz-Carlton, and it certainly lived up to expectations! 👍 The hotel is subtly elegant, with a design that beautifully incorporates Chang'an elements, creating a sophisticated yet understated ambiance. Our room was spacious and well-lit, the bedding was wonderfully soft against the skin, and the bathroom amenities were exquisite with high-quality toiletries. The floor-to-ceiling window offered a stunning view of the High-tech Zone's city nightscape. What truly impressed me was the service. The concierge, front desk, and housekeeping teams were all incredibly thoughtful and attentive, proactively anticipating our needs with grace and politeness. The breakfast spread was extensive, featuring a rich variety of local specialties, and the executive lounge was spacious with delicate food offerings. From the rooms to the dining and facilities, everything maintained The Ritz-Carlton's consistently high standards. It's perfectly suited for family travel; our entire stay was comfortable and relaxing. This will be our top choice for future vacations in Xi'an, and we'll definitely be staying here again!

Wonderful stay! The room was spacious and bright, and the mattress and duvet were extremely comfortable—the duvet was super light yet very warm. All the staff were professional and polite, and having a dedicated host to handle your needs made a huge difference. Any requests were answered promptly. I also interacted with the Ritz-Carlton concierge team regarding receiving flower deliveries and room setup; they were exceptionally professional, friendly, polite, and responsive. It was an overall fantastic experience and a truly wonderful stay~