Mainland China | 5G eSIM | Some plans include voice calls | Some plans support TikTok & ChatGPT | Daily/All-inclusive packages | 1-365 days | Calendar days | QR Code

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QAR 8.43

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Device info

Signal coverage

• Carrier: 1/3/5/7/30-day plans - China Mobile

• Carriers: 365-day plan (China Unicom + China Mobile + China Unicom + China Telecom)

• 5G coverage: Mainland China (excluding Hong Kong, Macau, and Taiwan)

• Data roaming must be enabled after eSIM activation in order to connect to the internet.

• To use voice calls in mainland China (providing a Hong Kong phone number), you must purchase a plan with call minutes to use the eSIM voice service.(The 365-day package does not include voice service)

• After activation, your Hong Kong number will be provided in an SMS message if you have purchased an eSIM with a call minute plan. Please check your messages. The call minute plan is only valid for calls from mainland China to mainland China numbers. Dialing methods: +862112345678, +8613801234567, +864008306666;

• The 365-day new Hong Kong number plan does not support voice calls, but includes unlimited SMS during the service period.

• All Hong Kong number packages only provide number communication services and do not guarantee the success of any app registration.

Product details

365-day plan supports TikTok & ChatGPT

[eSIM IP address]

eSIM automatically switches IP addresses depending on the application you use to provide better network services.

When using applications from mainland China, the system will automatically assign a Hong Kong IP address.

When using applications outside of mainland China, the system will automatically assign a Singapore IP address.

[TikTok Compatibility Notes]

iOS: Supports TikTok App and Web Version

Android: TikTok App is not currently supported; only the web version is supported.

Precautions:

• Service providers have enhanced TikTok compatibility, but cannot guarantee that TikTok will work on all phones. Requests for refunds due to TikTok incompatibility with your phone will not be accepted.

• For iOS users experiencing login issues with the TikTok App: Please update your iOS system to the latest version, uninstall and reinstall the TikTok App. If the problem persists, try accessing the TikTok website through your mobile browser and logging into your account. Once logged in, you can then access the App.

• Service providers may discontinue support for TikTok at any time without prior notice.

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Validity period

Valid for 15 days from the booking date, Valid for 1 use(s) only

What's included

eSIM+Data Plan

Support hotspot sharing

Some packages offer optional minutes for voice calls

How to use

After activation, the number of days of the package will be calculated based on natural days (with the activation day counted as one day).

Instructions for Use How to Activate If you have any questions during use, please add WhatsApp +852 92901111 or email cs.support@multi-byte.com. We will assist you as soon as possible! (Service hours: 24 hours, 365 days a year)

[Install eSIM] Method One

※ If you are using an iPhone and have updated to iOS 17.4 or later, you can install the eSIM with one click through the Trip.com app. (If this doesn't work, please confirm that both the app and iOS have been updated.)

• iPhone: Settings > Mobile Data > Add eSIM • Android: Settings > Network & Internet > SIM Card > Add eSIM (the process may vary slightly depending on the brand).

• Android: Settings > Network & Internet > SIM Card > Add eSIM (the process may vary slightly depending on the brand).

[Install eSIM] Method Two

1. Open the QR code attachment in the Trip.com APP booking and print it out or save it to another electronic device in advance. (iOS 17 and above and some Android phones can directly save the QR code image to the phone)

2. Open Cellular network (iOS) or SIM card management (Android) in Settings.

3. When your phone is connected to the Internet, click “Add Cellular Network” (iOS) or “Add SIM Card Management” (Android) and scan the QR code to install it.

4. If you cannot scan the QR code, you can enter the "SM-DP + Address and Activation Code" in the booking voucher to install it.

5. If you fail in step 3 or 4, your phone may be network locked by the operator in Permanent address(unable to use other operators' network bands), and you need to contact the operator to unlock it before using eSIM.

[Using eSIM]

1. Turn off the main card and turn on the eSIM network switch.

2. Enable the cellular network (iOS) or SIM card (Android).

3. Turn on data roaming.

4. If you still cannot access the Internet after the above settings, please set the APN and restart. See the information below for details.

[About APN]

1. If you purchase an eSIM that covers multiple countries/regions, when you arrive in a new area, if you cannot connect to the Internet, please manually switch the APN (it will switch automatically under normal circumstances)

2. Setting path: Cellular number Cellular data network, or setting mobile network access point name Add

3. Enter APN: MB

4. Restart the phone.

Change & cancellation policies

If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.

If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.

Cancellation is not allowed once the product is activated.

If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.

Partial refund is not available.

Important note

[Phone Compatibility]

1. Your device supports eSlM function

Ouery Method: Dial "*#06#" in the dial interface. lf "ElD" is displayed, the phone supports eSlM.

if not, it does not support eSlM.

2. The phone is not a network-locked phone

Query Method: Check with your Telecom Operator to see if your device is open for all networkbands

*Please check whether you meet the above conditions before purchasing. Only when allconditions are met can you use eSlw normally.

[Set up eSlM]

Please setup and activate the eSlM when you reach your destination and are connected to theInternet. lf you install the card in a country other than your destination, the eSlM will becomeinvalid or the usage time will be calculated in advance.

Enable Data Roaming

Please make sure that the "Data Roaming" option for the eSlM is enabled.

[Please DO NOT delete eSlM after installation]

Each OR code can only be installed once, we are not able to assist you if the eSlM has been deletedfrom your device.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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