HomeSri LankaWi-Fi & SIM cardsSri Lanka eSIM | High-speed data | 4G | Daily package/data package | 24 hours | 1-30 days | QR code
Sri Lanka eSIM | High-speed data | 4G | Daily package/data package | 24 hours | 1-30 days | QR code

Sri Lanka eSIM | High-speed data | 4G | Daily package/data package | 24 hours | 1-30 days | QR code

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2K+ booked
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Free cancellation by 00:00, 1 day before the expiration date
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Device info

Signal coverage

Sri Lanka: Mobitel 4G

Product details

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Validity period
Valid for 90 days from the booking date, Valid for 1 use(s) only
What's included
eSIM + Data Plan
Hotspot/Tethering Supported
Calls & SMS
How to use
[Kind Reminder]
• It is recommended to install the eSIM on the day of departure. If installed within the coverage area, the validity period will start immediately.
• Please ensure a stable internet connection (mobile data or Wi-Fi) before installation.
• Enable “Data Roaming” upon arrival at your destination.
 
[Installing eSIM]
※ If you are using an iPhone with iOS 17.4 or later, you can install it with one tap via the Trip.com App: Open Trip.com App > Go to Account > All Orders > Tap the "Activate" button. (If this does not work, make sure you have updated the App and iOS system.)
 
※ Install via QR code / manual entry of eSIM details:
1. Open the QR code attachment in the Trip.com App order and print it in advance or save it to another electronic device. (On iOS 17 and above, and some Android phones, you can save the QR code image directly to your phone.)
2. Open Settings > Cellular (iOS) or SIM Card Manager (Android).
3. While connected to the internet, tap "Add Cellular Plan" (iOS) or "Add SIM Card" (Android), then scan the QR code to install.
4. If unable to scan, you can manually enter the "SM-DP+ Address" and "Activation Code" from the order voucher.
5. If steps 3 or 4 fail, your phone may be locked to your home carrier (unable to use other carrier networks). You need to contact your carrier to unlock it before using eSIM.
 
[Using eSIM]
1. Turn off your primary SIM (physical SIM) and turn on the eSIM network switch.
2. Enable Cellular (iOS) or SIM (Android).
3. Turn on Data Roaming.
4. If you still cannot connect after the above settings, configure APN and restart – see below.
 
[About APN]
1. If you purchased a multi-country/region eSIM, when you arrive in a new area and cannot connect, manually switch the APN (normally it auto-switches).
2. Path: Settings > Cellular > Cellular Data Network, or Mobile Network > Mobile Data, or Mobile Service > Mobile Data Network.
3. Enter APN: plus
4. Restart your phone.
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
This product cannot be canceled after activation.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

[eSIM Requirements]  

Device must support eSIM functionality: Dial *#06# on the dialing screen. If EID is shown, the device supports eSIM. If no EID is displayed, eSIM cannot be used.  

Device must be unlocked: Confirm with the carrier whether the device is locked to a specific network. Please ensure the device meets these requirements before purchase for proper eSIM usage.


[Setting up eSIM]  

Please install and activate the eSIM after arriving at the destination while connected to the network. Installing the eSIM in a non-destination country/region may cause the eSIM to become invalid or cause usage time to be calculated prematurely.  

If installation issues occur, please refer to the usage guide.


[Enable Data Roaming]  

Ensure the "Data Roaming" option is enabled for the eSIM.


[Network Information]  

Signal quality may be affected by factors such as location, terrain, building obstructions, number of users, and weather. Actual connectivity depends on the local carrier's coverage. If 5G is unavailable, the device will automatically connect to 4G/LTE.


[Hotspot Sharing]  

Hotspot sharing is supported, but due to device differences, it cannot be guaranteed that all devices will be able to share.


[Do not delete eSIM after installation]  

A QR Code can only be used on one device. After installation, it will be bound to that device and cannot be transferred to another device.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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