Adrián Hoteles Roca Nivaria

Scenic Views and Location: The hotel boasts stunning ocean views, with many guests praising the views from their room balconies and poolside areas. Its serene and quiet location was appreciated, especially by those seeking a peaceful retreat.

First, the positives: the landscaping and pool areas are beautiful; our room was very clean and we had a lovely view and a massive balcony; most of the food at lunch and dinner in the buffet restaurant was good (particularly the freshly cooked fish and meat). Unfortunately, we had a number of disappointing experiences and I truly do not believe this is a 5 star hotel. Firstly, and starting off with the smallest issue, the yellow and blue towels to use around the pool. Just why! This is supposed to be a 5 star hotel but these towels look like they belong at Lidl or IKEA. They completely ruined the aesthetics around the pool and made it look cheap. This is of course a minor point but, when paying the prices that this hotel charges, we expect a certain appearance and standard. Secondly, on our second full day at the hotel, I sat back on my sunbed and it snapped completely underneath me. I complained to a nearby member of staff who did nothing. He looked at it, essentially shrugged and then went back to work. I then went to the hotel reception to complain. Again, they didn't seem to think it was a big deal. If my fingers had been underneath the back of the sunbed when I sat back they would have been crushed and I would have been seriously injured. I spoke with the hotel manager who did apologise and who said he would have the sunbed moved. It remained in situ until after 11pm, with a large piece of sharp plastic sitting on top of it. Thirdly, on the same day as the sunbed incident, the safe in our room stopped working. I was getting ready for dinner at 7.30pm and went to retrieve my engagement ring from the safe. I was met with an "error" message. I complained at reception and again, they essentially shrugged their shoulders and had an attitude of "what do you want me to do about it." We received no apology. I was informed an engineer was en route and that I'd get a call when he was nearby. Given the value of my engagement ring, I was obviously extremely perturbed that I could not get to it. We ended up missing dinner that night as we had to be available to go to our room to meet the engineer. Fourthly, and as mentioned above, the general attitude of the staff is unhelpful. Most are utterly miserable, the service in the restaurant was at times downright rude and we genuinely felt like we were inconveniencing them if we asked for another drink. Upon leaving the hotel on our final day, and indeed at any point during our time at the hotel, not once were we asked if we'd had a nice stay. The only exception to this is the chefs we interacted with at the live cooking stations, who were all pleasant and friendly. Fifthly, on our final day, we went back to our room to collect our bags at 11.50am, having spent the morning by the pool. Check out is 12pm. We got to our room and our keys had been deactivated, meaning we had to trek all the way to reception to get a new one. Upon asking why our key wasn't working the member of staff shrugged and just said

I don't know where to start with, but I can say one think, it was perfect, in everything they did. The whole hotel is like a small city, with everything you need, just there. I went with my family, and it was the first time when we didn't need to go outside the hotel, as you had from a very huge variety of food, to loads of pools and lots of places for kids. The staff was amazing, always, and I say always smiling, working very hard, organised to the very small detail, just to make everyone happy. Every everything different types of entertainment, making you feel like you're in a different world. Our little one and us, loved Roni, so we got her a small mascot or "baby shark" as she likes to call himWe would like to say a masive Thank You, to all of them, and we most definitely will go back. Don't hesitate to book your stay, you will never regret it. God bless you all❤️