Taj Alibaug Resort & Spa, Maharashtra

Amazing stay

Old and run down in the middle of nowhere with no scenery around, but a wire fence giving you a nice prison atmosphere. Non existent service.

Mr Lalit helped us with everything we needed, was very polite and had a very great experience, the other crew ***** with Lalit was Ankita she made my mothers birthday decor very special thank you Taj see you again!

We Checked-In on 26th and Checked-Out on 29th October 25. Our Room # were 3106 and 3107 in C-Wing. Rooms were very nice, neat and clean. We had Breakfast and any One major meal included in our package for all of us ( Total 05 Guests ). The Breakfast spread was lavish with several options, however the Dinner Buffet spread was not good. It had limited options plus the dishes were cold when we entered the restaurant to eat at 22:00 hours on both the days. We were aware that the Buffet entry closes at 23:00 hours but that does not mean that the food in the Chafing dishes is okay to be cold. We had a very horrible experience on the evening of 27th October when the Buggy in which we were travelling from the Indoor Recreation area till the C Wing met with an accident since driver Mr Lalit lost his Control while climbing up the slope towards the building and the buggy went off the path and entire right side of the buggy fell into the pit breaking three flooring tiles as well. My Wife and Daughter got hurt due to this and my wife's last finger of Left hand had Swollen up immediately with bruises over her hands and legs. The driver apologised got scared and informed us post the accident that this happened as the buggy was overloaded with Pax weight but the same was not informed to us before starting the buggy trip neither were we informed that the buggy could not carry 06 People ( 05 Pax + 01 Driver ). Our entire recreation plans for 28th and 29th October went down the drain since my wife was in severe pain and so was my daughter. This was a very scary incident that happened and it could have been fatal since the gentleman driving the buggy was not a buggy specialist driver and was from Front Office Dept. On the other hand PFB the Positive Feedback for Mr Pratesh Parekar and Mr Shreekant Kadam : 1) Right from the time of our check-in till our check-out, Mr Pratesh Parekar from the Front Office Dept. was very helpful and Provided us with a wonderful experience. He assisted us in a swift checkin, Provided information on a lot of local wherabout on being asked and also took care of all our needs during our entire stay. He was frequently checking with us whether we were comfortable throughout our stay and also ensured that we were well taken care off. Even after we checked out on 29th October he went out of his way to search for my son's Rayban Sunglasses which we had forgotten in the vehicle which had dropped us to the hotel during our check-in. Not only did he trace the driver but also ensured that he found the sunglasses and couriered it to us to mumbai. He was just amazing in his Overall Customer Service. A Gem of a Person and an Asset to the Taj Resort Alibag. 2) The other wonderful experience provided was by Mr Shreekant Kadam the recreation Representative who went out of his way and ensured that our kids had a gala time. He arranged a painting, sand art and diya Paiting session for us. He even arranged rabbits feeding, duck feeding, duck para

Very good room Very good service Excellent property Very good food Excellent vibe for happiness Mr Lalit support for room upgrade

our experience was so good specially the staff is so supportive and mr . lalit has helped us with our accommodation so well