The Level at Melia Alicante

Excellent hotel, very central to the city centre, customer service from all of the staff exceptional, housekeeping very good, food standard & presentation amazing. Would defintely recommend the hotel and would defintely return in the not so distant future. Level experience was amazing and exceptional.

Fabulous experience and excellent service at the level. This is our second time staying at the level for my husband's birthday and Especial mention to Gloria she is professional and excellent service. In fact all of them from Silvia the waiting personnel she is an amazing and elegant woman and Hisham . Rosanna was the best and excellent cook , the best thing was the staff the service is first class like Sara, Susana, Lucia, Sophia were always greeted with a smile. Our room was stunningly beautiful , clean and satisfying so thank you to all the staff who cleaned the room , I cannot remember all their names but I had amazing service. I recommended this hotel to everyone ,I am sure we will be back soon.

We had problems at first. These were dealt with extremely well when brought to the attention of management. Our room was changed and the second room was fabulous (although we paid more for it). Again, after explaining to staff, great attention was paid to a food intolerance. Also, as a level guest you can eat in the a la carte restaurant where the food is delicious, the food in the buffetrestaurantwas not good. The Level lounge is a lovely bright space and the breakfasts in there were superb. Only small issue was too many sunbeds around the level pool area made it feel very crowded.

Absolutely fantastic hotel. Stayed in The Level. Room 5022. The staff were exceptional. Left handbag with money in by the pool. Didn’t realise until the next day. Reception had the bag and nothing had been touched. So grateful. Room was beautiful, The Level lounge was lovely. Adults only pool great. Thank you Meliá, Alicante. Will definitely return.

Booked a level room which, for all intents and purposes is like most other hotels’ Executive or Club experience I.e a better room, amenities, lounge excess with soft drinks / snacks and a cocktail hour. However, sadly, breakfast is not included and I found that really disappointing especially since their website says “Savour a delicious private gourmet breakfast in The Level Lounge. A first-class dining experience in the most select setting at the Meliá Alicante”. Ok, I suppose it doesn’t say “free” but it’s written along with all the other blurb of what is included for free, so at best, it’s intentionally misleading. So, breakfast is then €18. (Ask chat GPT if it thinks breakfast is included, it does, because like me it’s pulling its info from the melia website). The lounge had more of a cafe feel than a typical club lounge, and the pool area is way too cramped for our liking. Squashed in like sardines in a can. The hotel lifts and seriously slow which is annoying. Other than that, it’s a decent hotel. The room was spot on. Good bed, pillows, shower, Rituals amenities. Nice staff. Good location. Would go again, but would just book normal hotel at cheaper rate and have breakfast out.

Don’t go here, they scam with the advertisement of buffet breakfast included but then charge at the end of stay and apologise for miscommunication. The service was appalling and they attempt to speak Spanish to talk negatively about you with colleagues in front of you hoping you don’t understand 😄. Don’t touch this place with a 10 foot pole :)