Resident Hotel Kazybek Bi

Service Quality: Guests frequently praise the helpful and friendly reception staff, who efficiently assist with services such as booking taxis and providing information. The presence of English-speaking staff enhances the stay for international visitors.

Very well located location slightly hidden but in the very center of town. Quiet and clean and with good service. Front desk efficient, breakfast average, excellent wifi. This hotel is maybe slightly overpriced but still looks like a very good choice.

This is a modern, well kept hotel, situated in a great part of town and convenient for exploring Almaty. There’s a lovely smell as soon as you enter the main entrance to the hotel. The staff in reception were very helpful and very friendly. My room was on the ground floor and I was impressed with the facilities. The room was immaculately clean. The bed was very large and comfortable. There is a wall mounted smart tv and a dressing table / eating/ writing area that you can sit and use. They also have a minibar. The bathroom is really spectacular. It was large and the lighting excellent. It is very modern and has Bluetooth capability, so you can listen to your music while you’re using the room. The hotel also provides a wonderful array of amenities and a great hairdryer. They also provide dressing gowns/slippers and a safe and will do laundry for you. I think they have thought of everything. There is a restaurant attached to the hotel, which is open for breakfast/lunch and dinner. I had room service from the restaurant one night and found it to be delicious and very good value. I also dined in the restaurant each morning for breakfast. The restaurant is nicely decorated and the choice of food available really good. The food is a nod to where Almaty is located and is a mixture of Asian and European influenced foods. The hotel also has a spa facility. The details for the spa treatments are at reception and available in both English and Russian. The prices were fairly reasonable but I was informed the treatments are Monday to Friday. I was staying over a weekend. The location of the hotel means it is only a short walk away from restaurants, shops, cafes and the attractions of Almaty. Reception are very helpful and will happily book you a taxi using the Yandex app. This is a great way of getting a taxi and really good value for money. I would really recommend a stay at this hotel