Four Seasons Hotel Atlanta

Will visit again! Nice hotel

This 4 Seasons where we stayed often 2000-2015 is In desperate need of refurb.this was such a disappointment . Our room smelled horrible, i can only describe it as a dirty old locker room , carpet looked dingy and threadbare, sheets not the usual crisp white clean sheets. Not once did anyone open any door / from arrival until departure though 3 men stood around?? After a horrible night sleep due to smell snd dust - we could not justify nearly 1000 a night . Moved to St.Regis- heaven on earth ! Treated so well , room was Impeccable .service above and beyond.

Stay at any Four Seasons hotel when I have a chance. My one night stay here was excellent. Very clean, well appointed hotel. Front desk staff was very welcoming. Ruth and Yanni in the restaurant were both outstanding. I will make up any reason to come back to stay here.

We stayed at Four Seasons Atlanta, in a quieter part of Midtown near the Arts Center. If you are used to the Four Seasons brand, I would suggest adjusting your expectations here. The service and overall welcome are quite different from other Four Seasons hotels we have experienced. The welcome and interactions were a mix of warmth and friendliness, but not consistent. Uniforms ranged from impeccable to looking like they had been slept in. On arrival, instead of bags being whisked away as you might expect, we were asked if we wanted help. Being British we politely declined, but usually we would never be put in that situation at a Four Seasons. The reception and entrance hall look more like an older three-star city hotel, with a vaulted marble ceiling and small chandelier. Some new furniture and carpets have been added, but it feels more like a quick cosmetic fix against an outdated backdrop. The room, however, was very nice. We stayed in a balcony suite, which was more a room with a large balcony than a true suite, but it was well appointed, comfortable and worked fine for a few days. A welcome note and amenity were a nice touch. We did have an issue with the shower, it was damaged and sprayed water everywhere when turned on. It was replaced quickly, but this is something that should have been noticed beforehand. Additional hangers we requested also took chasing. Breakfast was a highlight. The restaurant feels modern and fresh, and service was excellent with the same attentive waitress each morning. One of us used the spa and enjoyed the treatment, though the pool area felt more like a leisure centre with a few luxury touches. It needs more investment to match expectations. The hotel also feels more like a place people go to be seen. That may come down to pricing not being quite right or a lack of gatekeeping. Whatever the reason, it isn’t managed well and the groups that come in tend to take over, creating a very different atmosphere from other Four Seasons properties. One evening an event completely dominated the entrance. Our taxi couldn’t get in as the driveway was full with cars waiting for valet parking, and we ended up being dropped down the road and walking in. Not impossible, but not the level of service expected. Overall, this hotel does not reflect the Four Seasons brand at its best. If this had been our first Four Seasons, we would have placed the brand firmly in the mid-range four-star category.

Always stay here when in Atl. The restaurant staff, valet team, and others are always so welcoming. They remember all of my details like where my kids attend college, what year in school, where I’m traveling from, drink preference…it’s like visiting friends. There are many less expensive lodging options, but when familiarity, comfort, safety, and attentiveness are of utmost importance, Four Seasons ATL is without peer in the market.