Four Seasons Hotel Baltimore

Everything was top tier , just as I expected it to be. Staff, atmosphere, views, food at the bygone was 10/10.

Baltimore‘s Harbor East is a vibrant and truly nice urban district. And the Four Seasons is the best place to be in Harbor East. Our suite was extremely gracious and well appointed. The view from the living room, dining room, and bedroom is breathtaking. We spent a few very happy and relaxing days here.

tl;dr version: the location in "Harbor East" can't be beat. Property and rooms are clean, updated, and spacious; nice touches for kids; BUT service was subpar and spotty and definitely not at FS caliber. We went for a three-night staycation with our little one before New Year's and booked the basic room (city view room). the room was spacious and the staff arranged for a fridge in the room, which was nice to have with a child. I will say the check-in and pre-check in process was pretty run-of-the-mill. We received a somewhat odd call before check-in asking if we wanted to pay for an upgrade, which I politely declined. At check-in, our daughter was given a crab plush toy, which was nice. but, the staff weren't particularly welcoming or helpful other than that. For example, we were given incorrect information a few times about the ability to rent out the cottages for dinner and were told these were the same cabanas as on the ice skating rink level, which they were not. Had we known they were different, we would have booked one of the cottages (we only realized this later when we were able to see the cottages from our room). We asked for information on the menu, and the staff seemed hard-pressed to find this info. So, probably a 2/5 for the front-desk staff throughout the stay as they hardly acknowledged us any time we were in the lobby. Upon entering the room, we were pleased that our room had a decent view of the marina and the Christmas tree, so we were able to enjoy the light show from our room. The room and bathroom were well-appointed and spacious. There were kids' toiletries (and a step stool) and a plate of cookies and chocolates on the table, which were nice touches. We had to request the kids' robe and slippers. The housekeeping staff was superb. there was one lady in particular whose name I'm blanking on who was very helpful and accommodating. Also, when we asked for a couple of waters, we were provided a whole carton full of about a dozen waters. A+ for housekeeping. We chose this hotel in part because we wanted to try the rooftop iceskating. It was an artificial skating rink, which provided a different feel, but fun for our daughter nonetheless. And, we did the smores as well. The ice skating/rooftop staff were great as well. We only tried Maximon for breakfast (to go)--the food was decent, and the staff was friendly. We didn't try the other options on this trip. The location can't be beat, as there is a Whole Feeds and a CVS down the street. The hotel has many restaurants nearby, within the Harbor East area, as as well close by in the Inner Harbor, Little Italy, and Fells Point. The hotel is walking distance to Inner Harbor, which was convenient when we wanted to check out the National Aquarium. Overall, 5/5 for location; 5/5 for housekeeping; 5/5 for rooms and property, but a 2/5 for front desk, concierge, etc. staff.

Great build in one of the only walkable parts of Baltimore; the surrounding area is lovely. Directly on the water as well - I don’t think there’s a better location in Baltimore. Front desk staff was so lovely - I’ve had a few stays with FS this past year and they upgraded me to a lovely suite with a stellar view. Some minor hiccups with in house ops - bell desk took forever to send bags up, housekeeping wouldn’t refresh towels at turndown (never seen that before) and most maddeningly I ran out of Kleenex, it wasn’t replaced by housekeeping, so at turndown I placed the empty metal container at the front of the sink to remind them and they proceeded to simply place the empty receptacle back with no Kleenex? Small things like that. Not typical with Four Seasons but the kindness of the staff and willingness to please guests more than makes up for minor things as such. Spa is great. No better place to stay in Baltimore. :)