Cotton House Hotel, Autograph Collection

The bedroom and verandah were very nice, the location was a dream, but the bathroom was a nightmare! The bathroom was a tub with half a glass door (or less). The rain head was unusable as using it created an immediate flood all over the floor, leaving only the handheld sprayer, which had no height adjustment and was only about halfway up the wall. The half piece of glass was not caulked along the wall, and water from the sprayer POURED out from the uncaulked, wall edge, also creating a terrible flood in the room. Not only was this a slip hazard, but it was quite unpleasant to slosh around in and have to clean up before using the electric blow dryer!.This clearly has happened time and time again as all three metal legs from the pedestal sink were completely rusted, and there was a stain on the ceiling, probably from a similar situation occurring in the room above. Further, the toilet lid, literally had to be force closed and the trash container was made of such flimsy tin, it just fell over every time you stepped on the lever to try and open it. After contacting reception, a maintenance man was sent up, looked at it and seemed at a loss for words. He said he could fix it but we wouldn’t be able to use the shower for 24 hours, which wasn’t going to work. Before he left, he said he’d tell the manager who would contact us, but no manager ever did, no note in the system to apologize to us at check out or to call the manager over for a personal apology, nothing. This was not a 5-star, Autograph Collection experience. There are many clean and beautiful places to select in Barcelona for much less money, but as Platinum Elite members we’ve been loyal to Marriott, yet we won’t make this mistake again in Barcelona.