Sunrise Kempinski Hotel Beijing

Our stay at the Kempinski Sunrise hotel was excellent. The rooms are spacious and have a great view on the lake. What especially stood out was the breakfast and the kind and warm service of Sophia. She explained everything well and with a warm smile. Thanks Sophia and the Sunrise Kempinski hotel!

From the outside, it's a crazy place. Inside, it's a very comfortable hotel. Great beds, great views, good service. Food (breakfast) wasn't as good as the five star hotels downtown, but was more than adequate. Service throughout was excellent. We had thought about playing tennis, but decided against it because the cost seemed so high (500 RMB for one hour). We thought that for guests, it should have been free or significantly discounted.

We loved our stay in the family suite, wonderful for little kids! Everything about the hotel is top notch, from welcome gift to kids toys, breakfast, dining, spa, pool, beautiful view, lovely staff, who really goes above and beyond to make us feel welcome and taken care of. What a great experience! Can whole heartedly recommend and will come back for sure.

Perfect and stunning place & especially all the wonderful people and staff working there made this stay really perfect!

Impressive looking building from the outside but a really slow check in. They had 4-5 staff members yet everything took longer than I’d expect. The room was basic and, for the price, underwhelming. In addition, the walls are marked and scuffed. One part of the wall had food stains. The carpet is stained. When we went to go to bed we found the linen was dirty. There were stains on both the duvet and the bed sheet! We called down for reception and they said sorry then sent a maid to change the duvet. I felt like good customer service would include at least having someone from customer service/reception come to check on us and the room, or calling us to check, or making a note to ask at check out. No follow up. Apart from this the room is a good size and felt spacious with a desk, sofa and large double bed. The bathroom also had 2 sinks and ample space for your things. The cupboards were also large with lots of hangers etc. There is a full ironing board. I was disappointed for the price (over ¥2000 a night) that even their basic rooms don’t have a coffee machine (like Nespresso etc). This seems to be standard in most hotels at this price range these days. Just instant coffee. As part of the price, the hotel included “free mini bar” which was just 1 can of coke, sprite and Fanta. All full sugar, no zero/diet. Only one side of the bed has plug socks for charging. Otherwise, there is a socket under the desk. The slippers constantly stuck to the tiled floor area which meant squeaky/sticky sounds as you walk around. I’m not sure if it was just the slippers or the floor coating but it was pretty irritating. The breakfast was good with a range of choices including pancakes, waffles, different types of bread, omelette/egg station, noodles, porridge etc as well as fried vegetables, salad, fruit and sausages etc. Lots of coffee machines dotted around the canteen. Location good if you want to go to the lake area and surrounds. There isn’t much walkable so to really take advantage you need a car , either a Didi or your own. You can rent bikes but anyone serious brings their own and cycles round the area. There are local restaurants about 1-2k away which is walkable. We had some ok local food for a good price. Disappointed not to find a modern cafe anywhere nearby, including the hotel. The coffee in the hotel was only the push button kind, like at breakfast buffets. No real cafe. Overall, I wouldn’t recommend the hotel and wouldn’t go back.

Far from the city and difficult to get a cab, better for those residing in Beijing who want an escape from the city or those who are only interested in seeing the Great Wall of China. Aside from location, the actual service and hotel itself is very good.