Montage Big Sky

The hotel excels in service, cleanliness, and luxurious rooms. Its top-notch amenities and stunning mountain location make it ideal for skiing. However, the review did not mention any disadvantages.

Wonderful resort. The staff is very attentive and always looking to make your stay as comfortable as possible. The rooms are well equipped , clean and very comfortable. The front desk manager Justin was most helpful in making sure our visit was enjoyable. We enjoyed it so much we added an extra day to our reservation. Highly recommend Montage Big Sky.

We had such high hopes for our third visit to a Montage property, having had exceptional experiences at two others. Sadly, Montage Big Sky did not meet the standard we’ve come to expect from this brand. The resort itself is undeniably beautiful, and our room was lovely. But the service and professionalism were noticeably lacking. It felt as though no one truly took ownership of the guest experience or the upkeep of the property. One example: we noticed uneaten breakfast left out in a busy common area with one of the best views on the property early in the morning. Shockingly, the same trash remained untouched six hours later. Even four hours after that, while the trash was finally removed, remnants of the breakfast were still left on the table. It was a clear sign of neglect. Housekeeping was inconsistent. Used wine glasses were left uncleaned after 2 housekeeping visits and the turndown service included a laughably small amount of ice—maybe a dozen cubes. The most frustrating moment came with the shuttle service, which is advertised as a convenience for guests. I scheduled a pickup from the town of Big Sky and was assured it would arrive at a specific time. No one showed up. I called the special shuttle number and was routed to the front desk, where staff had no idea I was waiting. After multiple calls and a 40-minute wait, a driver finally arrived—on his way to pick up someone else—and told me they were combining pickups and drop-offs due to being busy. Had I been informed of the delay, I would have happily spent more time in town. Montage Big Sky is a beautiful property, but beauty alone doesn’t justify the high price tag when service is so inconsistent. We left disappointed and questioning whether the Montage brand is truly committed to excellence across all its locations.