Royal Pacific Resort

Heated Pool and Spa: The heated pool and spa were highly rated, particularly during colder seasons.

Apart from the broken Venetian blinds and them being dirty, which I think should be replaced, my stay was very comfortable. Good friendly service. I would stay at the Royal Pacific again.

We rebooked directly during our stay for a trip 11 months later and paid a deposit — but were never shown or sent any cancellation policy or booking confirmation. When we had to cancel just 20 days later (with 10 months’ notice), they refused a refund and sent a rude, aggressive response before going silent. Their justification was simply that they’re a small business and “can’t absorb losses due to cancellations.” With this much notice — and no terms ever provided — it feels deeply unfair. Under NZ consumer law, cancellation fees must be reasonable and based on actual losses. We were never told what those terms were or what costs they supposedly incurred. As for the stay itself: the room was tired and not like the photos. The shower door didn’t close until our last day (despite several complaints), and the place was crawling with ants. The only reason we rebooked was the pool for the kids and beach proximity. Overall a disappointing experience — no professionalism, no accountability, and very poor handling of customer concerns. We’ll be taking this further and sharing our experience more widely. Would not recommend.