Holiday Inn Resort Bintan Lagoi Beach by IHG

This is a brand-new resort located conveniently close to the terminal and shopping malls. The hotel offers comprehensive amenities, including numerous swimming pools. The children's playground is both new and beautifully designed, featuring indoor, outdoor, and water-themed attractions that kids absolutely love. The breakfast is exceptionally varied, and the dinner buffet showcases different themes every night. The staff members are always smiling, incredibly friendly, and exhibit a warm, professional attitude. Just an hour by ferry from Singapore, the prices are significantly lower, making it an incredible value! It’s a perfect destination for a relaxing getaway, and I definitely plan to bring my kid here again next time!

Overall experience was great. However was a little disappointed on the day of check-in, as I’ve specified that I required a connecting room (travelling with young kids + helper). I’ve previously enquired if I should book 1x twin and 1x king or the booking type doesn’t matter as long as I indicated. I was told the latter so I book 2x king instead and indicated my preference of connecting room. Well… i was told connecting room is subjected to availability. What upset me was, I think the hotel doesn’t try to accommodate and pre-arranged. Furthermore I was informed “I booked 2x king instead of 1x Twin and 1x King”. It was a mad logistic headache for me and my family as it’s difficult to settle down with 3 young kids (1 is infant) + helper sleeping arrangement. Hope the management can really consider customer preference and accommodate.

Hotel is new, staff are friendly and helpful. Hotel is great for families with young kids as the amenities there are kids friendly and kids (under 11 years old)get to dine in for free. Will definitely plan a trip back again.

Very nice resort for family with young kids. Relax and chill, a lots of facilities to use up their energy.

I would like to thank the staff at Holiday Inn Resort for their friendliness, especially the front desk receptionist, Dhea. She patiently explained the hotel room details upon my arrival, and during my departure, she went the extra mile by assisting us in obtaining our ferry boarding passes before we reached the terminal. We are truly grateful for her outstanding service. Overall, our 3D2N stay was excellent! A couple of areas that could be improved: • The room’s fridge could be cooler. • Dinner options at the resort could be better and more variety. We had a wonderful experience and would love to return again.

Rooms are spacious and clean. The staff all can speak English well and are very friendly. They respond to your request very fast.