Holiday Inn Resort Bintan Lagoi Beach by IHG

Wonderful stay! A lovely hotel with friendly staff, delicious food, and a warm, relaxing atmosphere. Special thanks to Pak Shiddiq at the front desk for his excellent service, and Pak Andreas from Warung Pak Lagoi for his attentive and cheerful hospitality. Truly appreciated! I also love the hotel’s thoughtful initiatives for sustainability—such as the AC automatically switching from cool mode to fan mode when the balcony door is opened, and the move away from plastic water bottles. Great steps toward reducing energy use and protecting the environment. I look forward to experiencing the newly opened Chinese restaurant and the wellness centre during my next stay. Highly recommended!

This is a brand-new resort located conveniently close to the terminal and shopping malls. The hotel offers comprehensive amenities, including numerous swimming pools. The children's playground is both new and beautifully designed, featuring indoor, outdoor, and water-themed attractions that kids absolutely love. The breakfast is exceptionally varied, and the dinner buffet showcases different themes every night. The staff members are always smiling, incredibly friendly, and exhibit a warm, professional attitude. Just an hour by ferry from Singapore, the prices are significantly lower, making it an incredible value! It’s a perfect destination for a relaxing getaway, and I definitely plan to bring my kid here again next time!

Overall experience was great. However was a little disappointed on the day of check-in, as I’ve specified that I required a connecting room (travelling with young kids + helper). I’ve previously enquired if I should book 1x twin and 1x king or the booking type doesn’t matter as long as I indicated. I was told the latter so I book 2x king instead and indicated my preference of connecting room. Well… i was told connecting room is subjected to availability. What upset me was, I think the hotel doesn’t try to accommodate and pre-arranged. Furthermore I was informed “I booked 2x king instead of 1x Twin and 1x King”. It was a mad logistic headache for me and my family as it’s difficult to settle down with 3 young kids (1 is infant) + helper sleeping arrangement. Hope the management can really consider customer preference and accommodate.

Hotel is new, staff are friendly and helpful. Hotel is great for families with young kids as the amenities there are kids friendly and kids (under 11 years old)get to dine in for free. Will definitely plan a trip back again.

The room is very clean and spacious. We book the room that is facing the swimming po on the 5th floor which has a nice view. Windy, the receptionist is very friendly and helpful by allocating room nearer to the kids club so that less walking is needed. The hotel has restaurant, kids club, kids pool, adult pool, family play room, very good spa, a lot of places for family to hang out and play eg. chess etc. You can take the bungee to Hotel Indigo or just walk because it is walking distance to eat there and access the beach Overall we are very happy with the experience and will visit the hotel again