Lanier Islands Legacy Lodge

The lodge is in a beautiful location, with amazing views and trails to go around. The facilities are good and their beer restaurant is well served and has good food. The breakfast is also quite good. As for the staff, there are very nice people but the people at the reception have very little proactivity to serve the customers. They are pleasant but seem incompetent. To give a couple of examples, there are events (for example a concert at the Game Changer) and when you ask for it they do not know about it. Also I ordered something in Amazon that arrived at the reception. They do not seem to communicate among them so it took a long time (at least 1 hour) to finally locate the packet. I was there for business reasons and needed an adaptor, they did not have any. And then something happened to me that made me feel unrespected and badly treated. I woke up early on Sunday morning to attend the complimentary yoga class at 9. At 9.10 as nobody was coming to the room I went up to the reception and there they told me the instructor had not arrived yet and that I had to wait at the lobby. At 9.20 I was still waiting. I had a meeting at 10.30 so I started getting unrestful and got up to talk to the people at the reception again and tell them I was still waiting. They said they did not know anything and I had to pressure them to call someone or ask the manager if the instructor was coming. Finally, one of the girls went into the office but it took her another 10 minutes before she went out to tell me with no apologies or anything that the instructor was not coming!!!!.... I was shocked of the lack of consideration of my time. I think the staff has definitely a big room for improvement in terms of customer service.

Outstanding service, beautiful views, welcoming vibe - my Mom and I were blown away by this resort from the moment we arrived! I've lived in Atlanta for 30 years and somehow overlooked this fantastic gem so close to home. I wanted a quick getaway with my 93-year-old Mom, and Lanier Islands Lodge more than fit the bill. Shout out to Eric at the valet stand, John and Christian at Sidney's, and Trey and his team at LandShark. Everyone went above and beyond in helping us feel at home. Highly recommended!

We recently hosted a work "Summer Social" here and had an amazing time! Some of the team came in from out of town and had overnight accommodations. The Lodge is comfortable and has amazing views of Lake Lanier. There are two restaurants which both have excellent food. The pool is open late so lots of people enjoyed a sunset/night swim after the temps cooled off. There are tons of things to do in and around the Lodge. Yard games surround the pool deck. There was a free concert the night we stayed at their outdoor area overlooking the lake. The teambuilding event we setup was at their indoor game room called Game Changer. We had a delicious lunch catered with private seating area for us while we enjoyed axe throwing, duckpin bowling, virtual games and an escape room. They had live music at this venue that evening too. The staff at Game Changer and The Lodge were all amazing. Milagros made sure our lunch at game changer was perfect. Chris P and Chak at Bullfrogs kept our drinks full and snacks ready. Parag oversaw all of it and I will a job well done because my entire team had a blast. Thank you! We will definitely be back and I heard others on our team making plans to come back too.

Property was nice not a lot of restaurant choices for being a resort and the spa didn’t schedule my wife’s appointment when she called they said they did but when she got there they had no record of appointment

This isn't my first time staying here. I’ve visited before with my family because I love the lake and have good memories. This time, I made a last-minute reservation to spend some quiet time alone after going through a difficult experience. The hotel seems to be in a similar condition as before, but I was disappointed to find that the walking paths for solo strolls weren’t properly maintained. Most of all, I was frustrated by a billing error in which I was charged twice for an unexpected fee, and even after calling, the issue wasn’t properly resolved.