Le Grand Hôtel Cabourg - MGallery

The service was fine. The configuration of the room was not. The toilet was right next to the bed and the bathroom (sink, shower) was all the way down the hall. It was very unpleasant. However, the bed was very comfortable, the robe was very cosy and the Illy coffee capsules were excellent.

The welcome was unexpected: our room was not ready and we had to wait until 5 pm our room. Also the lady in the reception couldn’t speak English and was only giggling. Our room was physically in not very good condition (loosing screws and so on). At the breakfast we had the saddest eggs Benedict ever…

We stayed here because it was a five star hotel. We found locating the hotel entrance tricky. Once in, the staff were pleasant and friendly. However, the room was mediocre. Dinner was long due to the lack of attention from staff. I ordered the duck, which was cold and veiny, difficult to chew. Breakfast again lacked attention from staff, and waited an age just to get tea/coffee, which was only gained by gaining the attention of staff ourselves whilst a waiting member of staff, chose to instead spend half an hour standing talking to two other guests at their table. Overall, food for both breakfast and dinner was extremely poor and the service from restaurant staff was equally poor. However, the turndown service was good and the service and attention of all other staff, including the housekeeping staff, was friendly and attentive.

Even though Cabourg is an extra charming place and the hotel location is very convenient. I would never stay there at all. The high rate of the rooms doesn’t match with the cleanliness ( Cobwebs and spiders crawling on both lamps on the side tables ! ) All the reception’s employees are rude , except the lady with short black hair 3 nights with NO internet and no compensation for all the work that we missed because of the internet absence!! If you’re a diamond member of All Accor . Do not expect any benefit. Literally nothing .

Hotel Cabourg is a grand old fashioned but fully renovated hotel with large stylish rooms (we had one with stunning sea view) and comfortable bed. The breakfast and dinner were of excellent quality and the staff was polite and helpful.