Sun Palace - All Inclusive Adults Only
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Sun Palace - All Inclusive Adults Only

No. 3 of Scenic Hotels in Cancun
Blvd. Kukulcan Km.20, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico
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hotel overview picture
Highlights
Great views
Comfy rooms
Sparkling clean
Ideal location
Lots to do
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Amenities
Sunbathing area
Outdoor swimming pool
Private beach area
Snorkeling
Hot springs
Sauna
Massage room
Gym
All amenities
Property Description
With a stay at Sun Palace Cancun - Adults Only - All-inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 5-minute drive of Iberostar Cancun Golf Course. This all-inclusive property is 4.8 mi (7.8 km) from La Isla Shopping Mall and 10.6 mi (17.1 km) from Moon Palace Golf Club.
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9.2/10
Great
Food was amazing!!
All 103 reviews
Surroundings
Airport: Cancun International Airport
(13.7 km)
Landmarks: Playa del Nizuc
(1.3 km)
Landmarks: Mirador Playa Coral
(1.6 km)
Landmarks: El Rey Archaeological Zone
(1.9 km)
Landmarks: Beach
(2.0 km)
Landmarks: Letras Cancun Y Mirador
(2.0 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

9

Superior Deluxe Ocean View

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
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Superior Two Bedroom Presidential Suite

Bedroom 1:1 King bed ● Bedroom 2:1 King bed ● Living Room:1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Terrace
Balcony
Wi-Fi in room
Room Details
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10

Superior Junior Suite Ocean View - Two Double Beds

2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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2

Superior Governor Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Bathtub or shower
Balcony
Wi-Fi in room
Room Details
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10

Superior Honeymoon Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Doorbell and phone alerts
Room Details
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8

Superior Junior Suite Ocean View - King Size Bed

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Doorbell and phone alerts
Room Details
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Guest Reviews

9.2/10
Great
103 reviews
  • Cleanliness9.2
  • Amenities9.2
  • Location9.2
  • Service9.2
Average for similar properties in Cancun
Most Mentioned
Review summary
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Location: The hotel's location is praised for being convenient, particularly its proximity to the airport and direct access to the beach. Guests enjoy the scenic views and the ease of access to local attractions, contributing to a relaxing Caribbean stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 26, 2025
Food was amazing!!
2‍0‍1‍0‍3‍1‍*‍*‍*‍*
May 5, 2025
房間衞生。服務周到。
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J‍l‍o‍c‍e
October 3, 2025
非常滿意的入住體驗
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k‍a‍r‍i‍s‍s‍a‍j‍k‍i‍n‍g
October 23, 2025
We have been to Sun Palace several times and love coming back every single time. Our group doesn’t drink, but we love a good mocktail and their bartenders we’re always so excited to make us surprise mocktail drinks. We had a fantastic experience with Javier from LeBlanc PVP (5 stars for him). We LOVE the spa! Monica at Sun Palace gave an incredible massage. Estela at the spa front desk as well as Beatriz and Valeria made a special heart of roses for us on the massage tables since we were celebrating marriage. So sweet! Rosivet in Hydrotherapy at Moon Palace Grand Spa gave us a little surprise head massage while we relaxed on the warm beds. Trattoria: We had a group of 15 for dinner and Miriam (greeter/manager) at Trattoria made it happen! She also worked with Adrian, Able, and Raul to create a lovely experience. They set the table with rose pedal hearts. So special! Aurora and Room Service: Judit in Aurora was such a sweet manager and communicator. We had special requests for our group of 15 and she coordinated it all and made it happen! She also worked with the chefs Michel, Fernando, Elios, and Eduardo and Cinthia in RR-SS for special charcuterie boards and fruit to be brought to our room. So sweet! Thank you to this team! Fuego: Loved the new menu! Thank you to Efrain, Javier, and Jorge for a lovely Fuego breakfast! :) Aurora Dinner: Gerardo was a fun server. Great dinner! Thai: We always love Thai. It was especially great to have the private room on the end for our group of 7 one night. The group at Sweet and Coffee is always so kind and helpful. They remember our drinks, names, and room numbers. Shoutout to the best team: Eliseo, Valeria, Ariadna, Yzui, Eric, and Gabriel.
E‍d‍e‍l‍i‍t‍ ‍P
September 29, 2025
We came for our Anniversary and my Birthday celebration. Yes the hotel is very nice and clean. Foods Was great especially the people was very nice and accommodating. All questions asked was answered with respect and smiley face. I would come back here with my own whole Family. And he Thai restaurant was clean and nice atmosphere. Our servers Gabriela and Ms. Lady were very nice and friendly. Thank you Sun Palace!!! We will surely be back…pS. Shout out to our room cleaning lady Ms. Hilda. Thank you Mr and Mrs. Perea 9-26/9-30,2025
K‍i‍m‍b‍e‍r‍l‍y‍ ‍B
September 27, 2025
Manuel (Manny!) Always does his best to inform us of our resort benefits and balances that with his professional efficiency so that we can enjoy all that Palace has to offer. He goes above and beyond and always with a smile and gratitude to make sure our stay is enjoyable. He even arranged for an Arsenal futbol game on the big screen for us!
C‍2‍8‍0‍3‍L‍O‍c‍h‍r‍i‍s‍t‍i‍n‍e‍r
September 25, 2025
We came to Thai at the Sun Palace twice during our stay and Gabby was AMAZING!! The service, the food, the ambiance... just WOW. I cant say enough about how great it is. I would stay at this resort again just to eat there and have Gabby help us. She fantastic!
m‍i‍c‍h‍e‍l‍l‍e‍m‍U‍5‍6‍7‍8‍U‍Q
September 25, 2025
The atmosphere, beautiful. The Sushi!!! AMAZING! Gabi was my server and she did an outstanding job, with her recommendations, service. Did I mention how good the Sishi was. Outstanding !❤️

Services & Amenities

Outdoor swimming pool
Private beach area
Hot springs
Gym
Bar
Restaurant
Cafe
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Front desk services
Languages spoken
Food & drink
Health & wellness
Activities
Public areas
Cleaning services
Business services
Accessibility
Safety & security

Property Policies

Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00

Front desk hours: 24/7

The property will provide check-in details after booking

Child policies
Children are not permitted to stay at this property

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
CuisineFull English/Irish
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
AgeFee
Adult
Free
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 2005
  • Renovated: 2020
  • Number of Rooms: 247
Phone:+52-800-2629008
Email:info@thepalacecompany.com
With a stay at Sun Palace Cancun - Adults Only - All-inclusive in Cancun (Zona Hotelera), you'll be a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 5-minute drive of Iberostar Cancun Golf Course. This all-inclusive property is 4.8 mi (7.8 km) from La Isla Shopping Mall and 10.6 mi (17.1 km) from Moon Palace Golf Club.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 4 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 247 guestrooms featuring free minibar items and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Frequently Asked Questions

What are the check-in and check-out times at Sun Palace - All Inclusive Adults Only?

Check-in at Sun Palace - All Inclusive Adults Only is 15:00, and the check-out time is until 12:00.

What are the hotel amenities at Sun Palace - All Inclusive Adults Only?

Sun Palace - All Inclusive Adults Only amenities include: Shuttle service.

Is there a pool at Sun Palace - All Inclusive Adults Only?

Yes, Sun Palace - All Inclusive Adults Only has a pool.

Is Sun Palace - All Inclusive Adults Only pet friendly?

No, pets are not allowed at Sun Palace - All Inclusive Adults Only.

Does Sun Palace - All Inclusive Adults Only serve breakfast?

Yes, Sun Palace - All Inclusive Adults Only serves highly-rated breakfast. Breakfast option(s): Full English/Irish.

How much does it cost to stay at Sun Palace - All Inclusive Adults Only?

Prices at Sun Palace - All Inclusive Adults Only are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Sun Palace - All Inclusive Adults Only?

The closest airport is Cancun International Airport, and it is about 14 mins from hotel by car (13.7 km).

What is Sun Palace - All Inclusive Adults Only cancellation policy ?

Typically, cancellations of Sun Palace - All Inclusive Adults Only can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions.

Which popular attractions are close to Sun Palace - All Inclusive Adults Only?

Sun Palace - All Inclusive Adults Only nearby attractions include Playa del Nizuc, 1.3 km from your search (straight-line distance).

Does Sun Palace - All Inclusive Adults Only have airport shuttle service?

Yes, Sun Palace - All Inclusive Adults Only has airport shuttle service.

About This Property

Nearest AirportCancun International Airport
Distance to Airport14.65KM
Average Price FromSAR6172
Hotel Star Rating5