Casa Pestagua Relais Châteaux

The hotel in Cartagena is ideal for exploring the city, offering spacious rooms, varied breakfast options, and exceptional service. It also features a scenic rooftop with jacuzzis and a delightful pool.

My recent five-day stay—from Wednesday through Sunday in mid-October 2025—at Casa Pestagua with my sister was nothing short of magical. Far more than just a hotel, this stunning, meticulously restored historic home immediately transports you into an unparalleled luxury experience. The moment you step through the grand, historic gates off the busy street, the heat and the vibrant bustle of Cartagena melt away, and you find yourself in a serene, cool haven. Our arrival was exceptional, setting the perfect tone: We were immediately greeted by the charming and kind doorman, German (who made a thoughtful effort to distinguish my twin sister and me right away!), handed a fresh cold towel, and given a delicious watermelon mocktail. That refreshing drink perfectly set the tone for the whole trip. Personalized Service and Staff Excellence The entire team at Casa Pestagua operates at a level of genuine luxury and personal attention that is rarely matched. Every single person, from the front-of-house to the general manager, is dedicated to making your stay magical. Plus, the fact that all the concierge and wait staff speak perfect English made everything so easy! We utilized so many of the hotel’s amenities. The central pool is an absolute oasis, and we took advantage of it, swimming every single day. The cocktails prepared were unique and truly delicious! Breakfast was also a luxurious affair, featuring boundless fresh fruit served with such kindness by Roberto, Carlos, and David. The rest of the staff, including Alejandro, Moris, Yeily, Leo, and Eduardo, were all amazing, and the entire operation runs flawlessly under General Manager Katherine. The concierge service was truly indispensable. They expertly arranged everything from our airport transfers (both ways) to a seamless day trip that included transport to the National Aviary and a nearby beach resort. The car service company they use was top-notch, reliable, and comfortable. What made this service truly special was the personal touch: on the morning of our day trip, Yeily actually found us during breakfast to personally walk us through the day's schedule. Wow—that level of care felt incredibly special! Beyond the hotel walls, they even helped us out with a last-minute luxury. We decided we needed a spa day and, with less than 24 hours notice, the concierge sorted out appointments for us at the Aurum Spa at their sister hotel, Casa San Augustin. My sister and I both got the amazing Gold massage. The spa and massage were great, and I especially loved the little popsicle welcome 'drink' they gave us while we waited—such a fun touch. Impeccable Attention to Detail It’s the personal touches that elevate Casa Pestagua into a world-class experience. Upon arrival, we had special welcoming notes in the room, followed every evening by a gorgeous turndown service complete with a lovely bedtime sweet, usually fresh-baked cookies or muffins. The housekeepers—Veronica, Dollis, Mileidis, and Vicelis—cleane

Perhaps the most beautiful hotel in Cartagena. Staff are extremely attentive, professional, friendly and a credit to the Relais & Châteaux brand. Every now and then, a hotel genuinely surprises you. The little touches — personalised printed business cards left in your room on arrival, instagram-worthy à la carte breakfast offering, tailored culinary recommendations, complimentary minibars, and staff who make an effort to get to know every guest — make all the difference.