Somerset Queen City Semarang

Stayed for 2 nights in Room 703. ➕ Plus: • Great location, 7 mins to Simpang Lima and directly connected to Queen City Mall, which has many good restaurants and shops. • Good value for money considering the facilities and location in Semarang. • Complete in-room amenities: washing machine, large fridge, microwave, stove, plates, and cooking utensils, very convenient for family stays or longer visits. • Smooth check-in process, and no deposit required. ➖ Minus: • Electricity went on and off more than 8 times during my stay. The outage was short each time, but it disturbed our convenience, especially when charging devices. • A flying cockroach came out from the upper side of the wardrobe cupboard. I reported it to the staff. • Breakfast restaurant is quite small and often crowded, with limited menu choices. • Room is not soundproof, noise from the streets and the train can be clearly heard, even until midnight.

Hotel is amazing, all amenities are superb, very clean & super comfortable. hotel staff are very helpful & courteous. the breakfast restaurant ambiance is good despite lacks variety

The hotel is new, but they need to pay more attention to cleaning the equipment in the room.

Service crew is very friendly but some lapses. E.g no towels at the pool one day and my room was not made up.  I stayed there two months ago and saw some improvements after giving feedback e.g. the internet speed is good now. Breakfast as improved but still has room for improvement. E.g. pepper n salt, sugar, creamer should be on the breakfast table

As expected from a four-star hotel. Although the room is a bit small, the modern décor is stylish and very comfortable. Both the reception staff in the lobby and the housekeeping team were extremely professional. Overall, it truly deserves a five-star rating, instead of four.