Grand Bohemian Hotel Charleston, Autograph Collection

This is a really nice hotel, but I am sorry to say it, a room without a window is not legal anywhere but here for many reasons! We felt claustrophobic, not safe with no egress, unable to get fresh air for my hot flash at night and unable to see if was raining outside. In the morning, the room feels dark and one can not tell the sun has come up. The hotel is nice, staff is very friendly and accommodating and location is good. But in all our travels we have never had a room with no window. This is not legal in most states and actually not legal for private residences in SC, so why would a $500 a night hotel think this is ok for paying guests at a luxury hotel? Nonetheless, the room was quite nicely appointed and comfortable. We attempted to use the gym but it was closed for renovation and were allowed to use a different gym at the Marriot Bonvoy down the street. The hotel did offer to move us for one night saying a large party cancelled and also went out of their way to make us happy, but alas the room with no window really creaped me out. This was far from a 5 star experience. The best features were the roof bar and the lovely breakfast cafe. I should mention that the staff throughout the hotel was amazing and it is not their fault that Marriot rents out this less then legal room.

Im sorry a room without a window is not legal. We felt claustrophobic, not safe and unable to get fresh air for my hot flash at night and unable to see if was raining outside. The hotel is nice, staff is friendly and location is good. But in all our travels we have never had a room with no window. This is not legal in most states and actually not legal for private residences in SC, so why would a $500 a night hotel think this is ok for paying guests at a luxury hotel. The hotel appeared half empty, so we felt they gave us the worst room on purpose because we used points rather the cash.

My work group recently stayed at the Grand Bohemian, and it was an amazing experience. From the moment we pulled in, the valet staff warmly greeted us, quickly unloaded our bags, and parked our vehicles. The front desk staff made check-in a breeze—and don’t forget to enjoy a fresh cookie and some lemonade if they’re available in the lobby! The rooms were exceptionally comfortable and spotless. The walk-in shower had incredible water pressure, which was a pleasant surprise. The rooftop bar, Eleve, serves excellent drinks, delicious food, and provides attentive service. We truly appreciate the entire hotel staff for accommodating our group and making us feel like family.

Had an amazing experience at the Grand Bohemian. The staff were incredibly helpful and resourceful, especially the valet named Shea who helped me plan out my beach trip for the day and told me the best spots to go to for food and beach gear!!

Hotel was average but biggest issue was we left our AirPods in the room and the hotel was brutal at handling the situation. We can see them on FindMy so we know they were in the hotel but staff told us they were not found. Photo of FindMy at the time of my encounter with the front desk on August 3 attached - so the last place they were seen before they disappeared was at the hotel after we had left. Had to call in multiple times to get anyone to respond to the situation with never any calls back. Eventually someone said they had found one pair so we came back to the hotel at the end of our stay elsewhere in SC. The person at the front desk on Sunday August 3 around 12:30 was extremely smug and displayed zero empathy for the situation and not at all action oriented. That individual should never be in hospitality. As someone that travels frequently I can’t think of a worse front desk encounter. We would have moved on without writing a review if there was just a little empathy because ultimately we were the ones that left our devices so it’s on us. The hotel itself is pretty average, as well. Not worth the price - and that’s not even accounting for the lost AirPods.

Three pairs of AirPods went missing from our room. The manager and front desk staff showed zero empathy and didn’t attempt to help us. We called several times and received no calls back. We finally went in person and the lady at the front desk didn’t seem to care or try and help us. Would never stay here again.