The Ritz-Carlton, Charlotte

The Ritz-Carlton in Charlotte is a good hotel for what it is. Charlotte is not a very fancy town and their Ritz-Carlton is certainly one of the most luxurious hotels in the city. Having said that, it probably shouldn’t be called a Ritz-Carlton because it does not hold a candle to many other Ritz-Carltons around the country. The hotel feels more like an upscale Marriott than a true Ritz-Carlton property. Nevertheless, I’d likely return next time I’m in Charlotte due to the paucity of luxury hotels in the city.

LOUD AND UNDER CONSTRUCTION. I am 6 months pregnant and have trouble sleeping. Was originally placed on 3rd floor directly in front of the street car stop (with no warning at check in). Between the road noise and the train, I was not able to sleep at all and was told there was no other room to switch to. Best they could offer was a sound machine (which I had already packed with me and used). The manager nicely had my room changed to the 6th floor the following day, which was slightly better but still extremely loud. For two days, I had NO sleep. I assumed the 6th floor was the only other available option, but as I later learned when someone else from my office checked in, they recieved a 14th floor room. Very upset in the way I was treated. I would think being 6 months pregnant would have garnered a little more sympathy but apparently not. I would not recommend staying here, especially if you are a light sleeper, nor will I stay here again. I also learned that the hotel was under construction, which should be disclosed before booking.

Hm, this did not seem like a 5-star hotel in the least. A spa retreat is supposed to be an escape. A reset. The good: The steam room. The singular digital shower with 270 spray heads. The facial. The men's side assistant. The not-so-good: The spa staff that was not trained nor naturally genuine, quite stiff (manager didn't hire the right people), to the massage that I felt like I was in trouble for not being able to loosen when I had explained I was there for a fatigued neck and legs from backpacking(additionally appt was at 18:00, was told I would be fetched at 17:55, was hastily fetched at 18:03 and had 3-5minutes of eval, and was risen at 19:00 promptly, very unfortunate), the "relaxation room" which was SO COLD and furniture that my 154cm husband couldn't fit on without legs hanging off (i'm 175cm and it felt like childrens furniture), to the cold, albeit heated, pool, surrounding by the same mini-furniture and birds of paradise potters that needed attention and an ambient room temperature at 18C, the dry sauna that doubtly went above 65C. The gym, whilst well equipped was VERY cramped with all of the aforementioned well-equipped equipment. Too much in that space. TLDR: If you are looking for a spa in that area, find a spa that specializing in being a spa. This was a real letdown. -$600.

We stay at the Ritz-Carlton Charlotte at least once every year and we always experience an exceptional stay. The rooms are incredibly clean, spacious and well appointed and the team at this hotel really goes above and beyond. No detail is missed and they do a great job recognizing Marriott Bonvoy status and anticipating ways to make the stay extra special. We will always return to this beautiful property.

I was very disappointed with our couple spa experience on November 29th 2024. We were led to our separate dressing rooms and given a brief tour and left alone I had requested a larger robe for my husband prior to arrival but he was not offered one. The relaxation room was not a relaxation room at all. It was so cold that we couldn't stay in there as well as the other guest. All of us had to wait in the pool area due the freezing temperature in the relaxation room. I had to ask for champagne. I had made it clear and called several times before my visit that it was my husband's birthday. No welcome. Happy Birthday or anything when we arrived. I paid alot of money for a couples massage and pedicures. This was a big disappointment for the money paid.

My hotel stay It was very nice and clean. The staff was very friendly.