The St. Regis Chicago

I had the pleasure of enjoying the spa at the St. Regis in Chicago --- what an amazing experience! It is opulent and posh without being pretentious. Their attentiveness is the epitome of service that's rarely found here in the U.S. Services are not cheap for a massage or facial (of which they offer many types to choose from) but it's worth every penny. There's also an indoor pool and gorgeous outside deck (weather permitting) for relaxing in the state-of-the-art facilities.

Stayed here for one night. While the hotel is located downtown, the area isn’t the most convenient — you’ll still need to rely on rideshares to get around, and waiting times can be long due to Lower Wacker Drive traffic. The hotel itself is relatively small, with only 11 floors (the top floor being the restaurant), so don’t expect the same sweeping city views you’d get at places like the Ritz-Carlton Chicago. For a property that’s only about two years old, the room condition was surprisingly worn. I found hair and a dirty stain on the minibar countertop, which was disappointing for a St. Regis. Housekeeping responded quickly to reclean the area, which I appreciated. Unfortunately, there was also a constant clicking noise behind the TV when the lights were off — we ended up switching rooms at 1 a.m. because of it. No suite upgrade was offered, and we were even downgraded from a river-view king to a park-view two-queen room. We also tried to use the house car, but it was always occupied and, unlike the Waldorf Astoria Chicago (I knew it because I saw it was picking up guest from this hotel lol), it can’t pick guests up from other locations — only drop-offs are allowed. On the positive side, the staff were absolutely wonderful and deserve full recognition. Evelynn from the Front Desk and Curtis from Housekeeping were especially attentive and kind. Their professionalism truly stood out and made a difficult stay much better. Overall, this wasn’t the level of experience I’d expect from a St. Regis property. Given the price point — around $1,000 a night — there are stronger luxury options in Chicago, such as The Langham or Four Seasons.

My husband, 85 year old dad, sister and hubby and one of my daughters met downtown to stay at the St. Regis as a bucket list hotel for my dad. The hotel is so beautiful with amazing views. It's a perfect location for so many Chicago activities: Millenium Park, architectural boat tour, Second City, Willis Tower)! We had the chance to eat dinner at Tre Dita and then sit in the bar - both were wonderful. We enjoyed breakfast at Miru which has a killer rooftop view. HUGE should out to Concierge Mark Kraemer, who went above and beyond multiple times during our weekend and other staff members who made this stay a once in a lifetime experience! We can't thank you enough and hope to be back soon!

Stayed at the St Regis for a family event. The hotel was very nice and the staff were amazing. We had top-notch service from the front desk staff, bellhop, and room service. The rooms were wonderful, full of nice touches with the closet and well-appointed bathroom stocked with wonderful bath products. Very comfortable bed. We enjoyed using the gym (amazing views) and the pool. The building is very architecturally interesting and very accessible to running trails along the waterfront. It is toward the end of the river where it meets Lake Michigan so not as close to some attractions but a reasonable walk gets you to some riverfront restaurants and there are amenities (CVS, etc) nearby. I've stayed at some fine hotels around the world and I will put this experience up with those in terms of comfort, style, and service.