Furama Resort Danang

The claimed five-star status does not correspond to reality. The room was frankly rundown: worn-out furniture, stains on the sofa and surfaces, a small TV, dust behind the nightstand that cleaners didn't touch, and a constant sound of running water from the bathroom. The restaurant was appalling due to unsanitary conditions: dirty cutlery (old grease on forks, smudges on cups), flies, tablecloths with stains from previous guests that were merely covered with napkins. Food that fell under the table was not cleaned up. The only case of an intestinal upset during the entire trip occurred precisely when we exclusively dined at the hotel. The service was also disappointing. Late checkout was denied, even though rooms were available online. The welcome massage disappeared from the list of services, and the fruit basket vanished from the room. The most serious concern was safety. After shoes went missing by the pool, it turned out that there was no camera in that area, and the hotel provides no means to ensure the safety of guests' belongings.

While check in took a little longer than expected, I was fully surprised by the exceptional treatment of being given a free upgrade to a villa (S21). Service from all staff I encountered was always friendly, prompt with all my requests fulfilled. The staff responded very promptly when I called to seek help after I accidentally locked myself out of my bedroom when I had forgotten to bring my card key with me and was in a rush to leave for a meeting.

Good Property

The hotel was wonderful in a great location. The beach and pool were well used by our daughter. A large selection of lovely food for breakfast and I’d recommend the afternoon tea.

The hotel is amazing and beautiful. Maybe they need new pictures, because it’s actually even better than on the pictures.

Very nice Hotel with good location