Terrou-Bi

Great time and the service was excellent, love the little treat every morning

I stayed in the hotel for a week. Overall, the hotel was descent. 1. Upsides: 1). Staff was generally quite friendly, including front desk and housekeeping personnel. I did not use room services during my stay but when requested, housekeeping personnel was accommodating and friendly. Also, even of the staff forbid guests from using the outside dinning area if wines were ordered outside instead from the hotel, they would open the bottle for guests. 2). The room is spacious. Beside the king-bed, there was a round table and comfortable red seat in the room. The balcony had a small table and two chairs. My room did not have the ocean view, but the greens and flowers make the view look fine, although not fantastic. The bathroom is quite spacious also, equipped with both a tub and a shower. 3). Breakfast had a variety of foods. The most popular one was omelettes, and often guests lined up to order the omelette. The breakfast view of the ocean was pretty good. The drinks were fine, including the distinctive baobab and Bissap juices. I also liked some of the fruits. 4). The location is fine, right by the Supreme Court; walking by the oceanside outside of the hotel was pleasant, especially during evenings when many people played soccer or other sports, such as between the hotel and Parcour Sportif, a 15 minute walk. 5). The resort, including its rooms, appeared well-maintained. 2. Downsides: As arguably the most expensive hotel in Senegal (well over 200 USD or Euros), there are some areas that are lacking: 1). No ironing machine/board. One has to borrow from the front desk. As the hotel seems to be geared toward high-end travelers and business guests, such an equipment should be a standard one for each room. 2). For an international hotel, having at least two power adapters should be present in the room so that travelers from countries having different portals can use. Using one that I brought I had to alternate charging different devices. 3). Although the breakfast had some varieties, everyday the food stayed the same. One of my colleagues complained the lack of changes after a couple of days. Also, one morning I wanted to order two omelettes, but the chef told me he had to talk his manager/supervisor to see if a second omelette was allowed. I just gave up, given the odd reply from him. As long as guests are not wasting food, the hotel should not put restrictions on certain food, especially since the stay is so expensive!! 4). The worst experience was with the shower. The design is terrible. First, the space for the shower is too small. When I stood inside the shower space, I had to be very careful not to hit the glass shield. And I am not too big. I can imagine if someone is larger how the guest would have struggled more mightily. Second, the most outrageous part is the open space for the shower entrance and lack of a ridge on the floor stop water spilling. The shower space is not completed closed, hence when one takes the shower t

Hopefully everyone will see this especially if from the UK! The hotel keep requesting for my review to be taken down as they are wrong. This hotel is not a 5* star and more like a 3* there are better hotels especially the boutique ones. The rooms are dated and not clean a they are just out to get money especially when they know you are from the uk. Valencia reservation team has a attitude problem and is very argumentative when presented with customer service issues I am vey shocked they have an employee like this - she is a 2* member of staff and should not be working at a 5* property. This hotel Is fraudulent with the worst customer service. When I arrived they made me do another booking they stated they could not find mine. I made another booking eventually they found it and advised they would do a refund - they then went missing and did not refund me.

Please do not stay at this hotel the staff have attitude problems the reservation team are very miserable Vallentia BOHLEN Also tried to steal money from me but luckily I recorded her and the travel provider sorted it stay clear. I am a British citizen and they have streaks of jealously there stay clear if from the Uk they target you ! Hotel rooms are not worth it and are very dirty especially in bathroom