Thompson Dallas by Hyatt

Thompson Dallas is a great looking hotel with the trappings of a 5-star hotel but the 5-star experience finishes after check-in. The check-in experience was amazing but once we got to the room, that's where it stopped being great. The room was covered in dust, the shower jets had limescale which meant the shower experience wasn't great. Mini-bar was stocked very well and the room was a very good size and the entertainment system worked well too. However, we had to call twice to get the dust cleaned and even though we requested room cleaning at check-in and selected the option in the morning, there was no service for the duration of our stay. The restaurants were a mess with staff complaining of being under-staffed and people waiting for over an hour for breakfast.

Hotel is showing wear and tear, the sound insulation is terrible, you can hear eventhing on the street, and being downtown, it getas noisy. Elevators are extrememly slow and if there are a lot of guests staying at the hotel, you can expect a very long wait.

Incredibly unfriendly and rude staff at the concierge. Visited this location on Tuesday November 11th, 2025. At 4pm that afternoon, I attempted to return to the building through a side entrance with double doors and a spinning entry way. When I tried the door, it wouldn’t open and as I could see 4 staff members standing behind the concierge desk, 3 women and 1 man. I could see them snickering and talking to each other as I struggled with the door. After plenty of time without any assistance from these people, I walked the perimeter of the building looking for another entrance. Once I finally made my way inside and was able to walk past their desk, they were incredibly rude when saying that entrance does not work. I suggested to place some form of sign on the doors stating they’re out of order or where the other closest entrance is, and as an acknowledgement, the male employee sarcastically stated “We’ll put up that sign just for you”. This comment was incredibly unnecessary and unprofessional, especially coming from the very first face I see entering this hotel. This alone made for the entire experience to be unpleasant. I will not be returning and will be encouraging others to look elsewhere also.

This experience is the worst I ever had in Dallas. The A/C would not adjust to your preferred room temperature. I called front desk and they told me they could not help me. The hotel needs an upgrade!