W Edinburgh

Good points: The location is perfect, city centre. Service is above average. We had the breakfasts, not buffet style but actually v good. Al carte style, not easy to over eat.walking distance to a lot of attractions and starting points of local tours. Staff at reception were helpful and friendly. Above average. Check in. Check out smooth. Although my family of 4 while in UK, would book 2 rooms, recently, probably for the fun of the booking staff (definitely felt intentional) or the inadequacy of the computers, our family would be placed in 2 rooms in different floors, this time it DID NOT HAPPEN. So special thanks to W hotel for making this normal request come true. Not good points: Although nothing wrong with artificial friendliness, however, when all our luggage was delayed by British Airway, and there was a reasonable line in check in. The reception staff maybe could cut down the chatting with the guests and focused in doing the job and checking us in quicker. House keeping was below average, dirty glasses were not cleaned or replaced for TWO days. However this was not uncommon in UK in general. Breakfast ordering in the restaurant, orders were missed twice but actually above average in UK. Reminder: The hotel slippers were nice. Available on request, they would pretend the slippers were in the rooms, they would be available when requested Free. Thanks.

I really enjoyed my stay. The room was not old and the view of the top floor is beautiful. W lounge was also so amazing. I would definitely stay again

Great location very central we had a great time and the breakfast was delicious  Room was dusty 

Location- Superb Gym - Excellent Front of House - Very poor. Didn't reflect the W service that we experienced in other countries. No smile, didn't look like she wanted to work there (Christina) , didn't brief us about what came with our reservation, ie breakfast and where to go for it. Asked for late check out at 2pm , which was granted. Thank you, however at 1.40pm , they sent someone at our door to make sure we leave the room ! Horrible and embarrassing. The deposit that they took during check in from our CC hasn't been refunded yet! Good beakfast which was from ala carte and it was the only good service we had here... thank you Ryan for the tips on Dean Village, We went there and it was beautiful. Overall -:For the money that we spent, this stay was a let down. I will not stay here again.

Pretty good.

Beautiful hotel , central location for all the attractions in Edinburgh, attentive & friendly staff. Disappointed we couldn’t get outside on the top terrace due to the strong winds . Will just need to return !