Riad Fes Palacete

Cleanliness and Comfort: Cleanliness and comfort were frequently noted, with spacious and well-maintained rooms featuring modern amenities. Guests appreciated thoughtful touches like fruit bowls, mini-bars, and attention to detail in both the decor and service.

Please BEWARE! We are avid travelers and I have never encountered or experienced anything like this. My flight was delayed and subsequently canceled unfortunately which meant we missed all our connecting flights and it was a nightmare of a 12- hour situation and heartbreakingly frustrating and disappointing. I was able to cancel this hotel for a refund until Dec. 8th. My flight nightmare was on Dec. 9th. I contacted them immediately to ask for a refund as I didn’t know when I could find the flights to get halfway across the world with kids during the holidays. They stalled, didn’t answer their phones, didn’t respond to my numerous emails, I got the “I don’t speak English” schtick and finally they just refused to accommodate us in any capacity. I was 1 day off from the full cancellation date and they still had 6 days to try and rebook and they refused. I tried to change the date, they refused. It was either I check in when I said I would or get charged the full amount as a no show! Zero empathy Zero sympathy Zero customer service. I like to know what kind of business I am supporting and know this could happen to anyone- 1 cancelled flight caused us to miss are next 2 connections. This place could care less…in their policy no shows are charged the full amount so if I’m a no show, that’s a win for them. This business is run by crooks and gives a bad name to their City.