Renaissance Shoals Resort & Spa

Love the views from the hotel balcony and the pools were great! This was my 3rd time staying here and it’s never disappointed me.

This is one of our favorite places. Beautiful. Special. Comfortable. Views are incredible. We enjoy sitting at the pool and eating in the restaurants. The setting both inside and out are amazing. Friendly and efficient staff. A place to look forward to!

I accidentally left a paperback in my bedside table. I felt bad because my daughter had just given it to me. I called and through multiple attempts and frustrations I got someone on the phone to direct me on what to do. I completed the appropriate form , submitted,and waited. I did receive a communication from a desk person but then they went on vacation, I reached out later by email again. And I did receive an email that they had found my book and needed my phone number (again?). Which I gave. Another person (George B. -Loss Prevention Supervisor) emailed me and said I needed to fill out a form. I had already done this but did it again. I asked to send my book. I finally got a communication indicating they use a third party lost and found co. Having completed the form again, the company sent the prices to have my paperback book sent…. Prices as follows: • FedEx First Overnight, Custom Package : $148.58* • FedEx 2Day, Custom Package: :$63.58* • FedEx Express Saver, Custom Package : $61.56 * • FedEx Ground Home, Custom Package : $32.59 * • Own Shipping Account, Custom Package REALLY!!!! I consider this an insult as I am an RSA retiree and helped pay for these facilities over the course of my 25 years service. What else is this company “keeping” bc people can’t or won’t pay these ridiculous prices. I will NEVER return to this hotel and I suggest, if you do go, make sure and check all your belongings when you leave.

I Don’t Want To Leave The hotel staff, bellmen, hotel room was excellent. Check-in was very quick. The bellman was very friendly and knowledgeable about the hotel. The hotel room was so comfortable and the balcony view overlooking TVA and Florence landscape was very nice.Very clean. I wanted to add an extra night but there was a huge group arriving and that wasn’t possible, which is understandable. I will def stay here again.

Construction close to room Too loud. If found in my bed. Waited 25 min in restaurant and left. Ordered food to take to room but the Mgr paid our ticket.

Lovely place - nicest Renaissance we have ever stayed in! Pool looked great but unfortunately weather didn’t cooperate this time. Highly recommend this hotel.