Hotel Gerbermühle

I don’t usually write reviews, but our experience at this so-called “hotel” was so appalling it would be a disservice not to warn others. From the moment we arrived, the entrance looked more like a neglected storage yard than a hotel. Hire bikes and rubbish were strewn around the entrance, making for a grim first impression. Stepping into reception, we were immediately swarmed by flies — yes, inside. The receptionist didn’t greet us, didn’t even look up. We were left standing awkwardly, ignored. To add to the chaos, her child was in reception, wandering freely and even came over to us. Unprofessional doesn’t begin to cover it. It felt like we were intruding on someone’s living room, not checking into paid accommodation. During check-in, the iPad system wouldn’t let me select my nationality. The receptionist entered it herself — incorrectly — and when I pointed out the mistake, her response was patronising and dismissive: “It’s in German.” I appreciated her speaking in our first language, but I know enough German to recognise that I am not American. No apology, no correction — just arrogance. Things only got worse from there. Our room had multiple flies buzzing around, despite all doors and windows being tightly shut. The smell led us to believe we were above a kitchen. The sink tap was broken, and everything about the room felt grubby and uncared for. The armchair was so worn it still held the grooves of previous guests. It was depressing, unsanitary, and frankly unfit for paying customers. When we raised the issue of the flies, the receptionist was rude and dismissive yet again, brushing us off with, “We’re near trees and a river.” As though that excuses an infestation and lack of basic hygiene. We decided to leave and booked another place — easily the best decision we made all trip. But even then, the lack of professionalism continued. The receptionist didn’t have the basic manners to come out and speak with us. Instead, she sent a young staff member to handle it, clearly unwilling to take any responsibility for the disgraceful state of the room and her manners. This wasn’t just a disappointing experience — it was an insult to anyone expecting even the bare minimum of hospitality. Avoid this place at all costs.

Mostly good but the noise at night from the beer garden and restaurant was a bit of a problem - one certainly couldn't leave the windows open. I understand that this is not something the hotel can change but it would make me think twice about staying there again. And once all the guests outside had finally left the staff clearing up outside was anything but quiet! The AC in my room (26) wasn't working properly or, in any event, not very powerful. And this was during a hot weather spell. My brother in room 23 had a better AC but had to draw the curtains at night because the light fixtures on the wall outside his room (not mine) were irritatingly bright which was only helped partially by drawing the curtains. Mattress a bit tired and soft but otherwise the rooms were nice and the bathroom very clean with a good shower. All in all I think the noise factor is unfortunate and maybe the rooms should't be as expensive as they were given the fact that this is certainly not a quiet place.

Disappointing! No hand gel, body lotion or conditioner provided, no decent size towels for showering, no tea making facilities and limited coffee provided. Breakfast basic, boiled eggs seemed like they’d been reheated and not freshly boiled. Staff not particularly friendly. Only plus was (1) location which makes a pleasant walk along the Main into town (although not good if you’re looking for easy transport links into central) and (2) the view from room 25 over the Main and the Frankfurt skyline. Not good value for money, wouldn’t stay here again!

Love this location and staff Loved Steven and John and Lara We loved them so much that we changed our Octoberfest hotel next year to your hotel Beautiful and well managed Thank you