Platinum Hotel Tunjungan Surabaya
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1 room, 2 adults, 0 children
All properties in Genteng
Platinum Hotel Tunjungan Surabaya
No. 5 of 4-Star Select Hotels in Surabaya
11 Jalan Tunjungan, Genteng Subdistrict, 60275 Genteng, Surabaya, East Java, Indonesia
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Last booked 8 hrs ago
Highlights
Varied breakfast
Airport pick-up available
Ideal location
Sparkling clean
Lots to doShow more
Amenities
Sunbathing area
Outdoor swimming pool
Sauna
Spa
Massage room
Gym
ParkingFree
Priority airport pick-up
All amenities
Property Description
A stay at Platinum Hotel Tunjungan Surabaya places you in the heart of Surabaya, within a 10-minute walk of Tunjungan Plaza and BG Junction. This spa hotel is 0.6 mi (0.9 km) from Grahadi and 0.6 mi (1 km) from Joko Dolog Statue.
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9.2/10
Very centrally located … easy walk to all food & malls . Highly recommended for value stay
All 194 reviews
Surroundings
Airport: Juanda International Airport
(19.1 km)
Train: Surabaya Pasar Turi Train Station
(1.6 km)
Train: Surabaya Gubeng Train Station
(3.0 km)
Landmarks: Gedung Cak Durasim
(180m)
Landmarks: UPT. TAMAN BUDAYA JAWA TIMUR
(210m)
Landmarks: Tunjungan Romansa
(420m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Junior Suite
1 King bed
36m² | Floor: 5
Skylight
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Daily housekeeping
Check Availability
5
Business King Room
1 King bed
26m² | Floor: 5
May not have a window
Free Wi-Fi
Private bathroom
Refrigerator
Daily housekeeping
Video streaming services
Check Availability
5
Deluxe King Room
1 King bed
30m² | Floor: 7
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Video streaming services
Check Availability
6
Family Suite
Bedroom 1:1 Single bed and 1 King bed
70m² | Floor: 5
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Daily housekeeping
Check Availability
5
Executive Suite
1 King bed
40m² | Floor: 5
Skylight
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Daily housekeeping
Check Availability
5
Deluxe Twin Room
2 Single bed
30m² | Floor: 7
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Daily housekeeping
Video streaming services
Check Availability
5
Business Twin Room
2 Single bed
26m² | Floor: 5
Free Wi-Fi
Private bathroom
Refrigerator
Daily housekeeping
Video streaming services
Check Availability
4
Premier King Room
1 King bed
32m² | Floor: 19
Skylight
Free Wi-Fi
Non-smoking
Private bathroom
Daily housekeeping
Video streaming services
Bath towels
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Guest Reviews
9.2/10
Great
194 reviews
- Cleanliness9.5
- Amenities8.8
- Location9.3
- Service9.5
Average for similar properties in Genteng
Review summary
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Breakfast: Guests frequently commend the breakfast for its extensive variety and delicious options. Served on the 17th floor, it offers a nice view of the city, and many appreciate the opportunity to sample diverse local flavors in a single buffet.(based on 56 reviews)
Guest User
November 28, 2025
This is always my go to go hotel in Surabaya. Good location in Tunjungan street. Fairly new hotel so everything still in a good condition. I like breakfast variety as well. Totally recommended
LILICAPRILINA
October 12, 2025
Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .
Wholovedtrav
August 23, 2025
Had a great stay in platinum hotel surabaya. Also have massage therapy service and can go to our own room
Guest User
July 29, 2025
Easy access to Surabaya biggest tourist spot, the Jalan Tunjungan.Very nice location, no noise. But I felt that the hotel was a bit dark. It was just my preference. I like bright alleys and rooms.
Guest User
June 21, 2025
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
Tuomas Ye
November 28, 2025
I stayed for a 3-night business trip. The location is very good, and the breakfast selection is excellent. However, the shower was difficult to control and often became extremely hot, which was frustrating. The TV also tended to freeze. Overall, despite these issues, the stay was generally okay.
lhlam
November 24, 2025
The hotel staff is super friendly and very helpful. From the security at the entrance directly traffic to the staff at the spa. Very enjoyable trip
RadziRamli
April 20, 2025
When i entered the hotel entrance , i was so depressed. The lobby is not as what i expected. But as when you enter the room it so impressive. Front line staff very good. The way they handle unhappy guest so professional. Makes yourself feel appreciated and valuable to them.
Services & Amenities
Most popular business facilities
Sunbathing area
Outdoor swimming pool
Sauna
Spa
Additional charge
Massage room
Gym
Parking
Free
Priority airport pick-up
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Priority airport drop-off
Additional charge
Taxi booking service
Bicycle rental
Free
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Children's pool
Childcare service
Wi-Fi in public areas
Free
Laundry room
Outdoor swimming pool
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Parking
Parking is available On-site parking.
Parking
Free
Transportation
Taxi booking service
Station drop-off service
Additional charge
Station pick-up service
Additional charge
Bicycle rental
Free
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Business services
Conference room
Additional charge
Fax/copying service
Additional charge
Wedding service
Multi-function room
Multimedia display system
Front desk services
24-hour front desk
Concierge service
Express check-in and check-out
Safe at front desk
Bellhop
Luggage storage
Languages spoken
English
Indonesian
Food & drink
Snack bar
Bar
Room service
Public areas
Elevator
No smoking in public areas
Smoking area
Gift shop
PA and sound system
Non-smoking floor
Health & wellness
Gym
Massage room
Sauna
Sunbathing area
Spa
Additional charge
Cleaning services
Clothes dryer
Clothes steamer
Laundry room
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for children
Children's meals available
Childcare service
Children's pool
Accessibility
Wheelchairs available
Accessible rooms available
Safety & security
First aid room
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Carbon monoxide alarm
Property Policies
Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
CuisineWestern, Japanese, Asian, Continental, Halal, Local cuisine
StyleBuffet
Opening hours[Mon - Sun] 06:00-10:00 Open
| Age | Fee |
|---|---|
Children 17 years old | IDR 250,000 (approx. €12.88) per person |
Adult | Buffet:IDR 250,000 (approx. €12.88) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the hotel
- Cash
Property Description
- Number of Rooms: 292
Phone:+62-31-99255028
Email:reservationsby@platinumhotelindonesia.com
A stay at Platinum Hotel Tunjungan Surabaya places you in the heart of Surabaya, within a 10-minute walk of Tunjungan Plaza and BG Junction. This spa hotel is 0.6 mi (0.9 km) from Grahadi and 0.6 mi (1 km) from Joko Dolog Statue.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 hot tubs, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and free babysitting.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Surabaya? This hotel has 6954 square feet (646 square meters) of space consisting of conference space and 18 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 292 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 4 hot tubs, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and free babysitting.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Surabaya? This hotel has 6954 square feet (646 square meters) of space consisting of conference space and 18 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 292 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include safes and desks, and housekeeping is provided daily.
Frequently Asked Questions
What are the check-in and check-out times at Platinum Hotel Tunjungan Surabaya?
Check-in at Platinum Hotel Tunjungan Surabaya is 14:00-24:00, and the check-out time is until 12:00.What are the check-in and check-out times at Platinum Hotel Tunjungan Surabaya?
Is there a pool at Platinum Hotel Tunjungan Surabaya?
Yes, Platinum Hotel Tunjungan Surabaya has a pool.Is there a pool at Platinum Hotel Tunjungan Surabaya?
Is Platinum Hotel Tunjungan Surabaya pet friendly?
No, pets are not allowed at Platinum Hotel Tunjungan Surabaya.Is Platinum Hotel Tunjungan Surabaya pet friendly?
Does Platinum Hotel Tunjungan Surabaya serve breakfast?
Yes, Platinum Hotel Tunjungan Surabaya serves highly-rated breakfast.
Breakfast option(s): Western, Japanese, Asian, Continental, Halal, Local cuisine. Does Platinum Hotel Tunjungan Surabaya serve breakfast?
How much does it cost to stay at Platinum Hotel Tunjungan Surabaya?
Prices at Platinum Hotel Tunjungan Surabaya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Platinum Hotel Tunjungan Surabaya?
How to get from the closest airport to Platinum Hotel Tunjungan Surabaya?
The closest airport is Juanda International Airport, and it is about 37 mins from hotel by car (19.1 km).How to get from the closest airport to Platinum Hotel Tunjungan Surabaya?
What is Platinum Hotel Tunjungan Surabaya cancellation policy ?
Typically, cancellations of Platinum Hotel Tunjungan Surabaya can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions.What is Platinum Hotel Tunjungan Surabaya cancellation policy ?
Which popular attractions are close to Platinum Hotel Tunjungan Surabaya?
Platinum Hotel Tunjungan Surabaya nearby attractions include Gedung Cak Durasim, 180m from your search (straight-line distance).Which popular attractions are close to Platinum Hotel Tunjungan Surabaya?
Does Platinum Hotel Tunjungan Surabaya have airport shuttle service?
Yes, Platinum Hotel Tunjungan Surabaya has airport shuttle service.Does Platinum Hotel Tunjungan Surabaya have airport shuttle service?
Can I park at Platinum Hotel Tunjungan Surabaya?
Yes, Platinum Hotel Tunjungan Surabaya could offer free parking, a parking garage, or paid private parking on-site for guests. For specific charge information, please see the amenities details above or contact Platinum Hotel Tunjungan Surabaya.Can I park at Platinum Hotel Tunjungan Surabaya?
About This Property
| Nearest Airport | Juanda International Airport |
|---|---|
| Distance to Airport | 24.8KM |
| Nearest Train Station | Surabaya Pasar Turi Train Station |
| Distance to Train Station | 1.58KM |
| Average Price From | EUR86 |
| Hotel Star Rating | 4 |